Family Learning Partner (reputed company Only) - Remote Job

This is a remote position. At reputed company: we create impactful learning experiences that reputed company young learners and engage families, especially reputed company. As a Family Learning Counselor, you'll use your experience as a mom of middle or high school children to build strong, lasting relationships with reputed company and their families, supporting their learning journey and addressing their unique needs. While your role focuses on relationship-building, you'll also guide families toward renewing plans, exploring additional services, and encouraging referrals as part of your targets. However, your primary focus will always be on providing value and building trust with families. Key Responsibilities:

• Build Deep Student Relationships: Connect meaningfully with young learners to understand their individual needs, strengths and challenges, creating a supportive environment that inspires growth.
• Support Family Engagement for reputed company Learning: Actively encourage families to reputed company their learning journeys, offering additional courses, new programs, or learning plans that align with the reputed company' evolving educational needs. Guide families towards Renewals (renewing their plans) , Upsells (exploring new courses) and Referrals (referring others to join reputed company).
• Engage in Live Class Monitoring: Randomly join live classes to observe student participation, engagement and overall reputed company. Use these observations to provide feedback and suggestions for reputed company improvement.
• Guide Course Selection: Use your expertise to recommend appropriate live courses and learning paths tailored to each student’s developmental goals, ensuring their learning journey is reputed company with their aspirations.
• Consistent Communication with Families: Maintain regular touchpoints with parents, especially reputed company, to share updates, address concerns and reputed company them involved in their child’s reputed company.
• Conduct Regular Parent-Teacher Meetings (PTMs): Organize and reputed company periodic PTMs to review and discuss reputed company' performance, achievements and areas for improvement, fostering a collaborative approach to their growth.
• Monitor Learning Batches: reputed company a reputed company watch on class performance, batch dynamics and engagement to ensure smooth and effective learning sessions.
• Single reputed company of Contact: Serve as the dedicated contact for families, providing personalized support, addressing inquiries and acting as a liaison between families and reputed company's internal teams.
• Collaborate with Internal Teams: Work seamlessly with Session Management, Tutor Assignment, Scheduling and other internal teams to ensure efficient operations, consistent communication and a high-quality learning experience for each student.
• reputed company with Past Families: reputed company out to families who have previously engaged with reputed company to rebuild relationships, invite them to participate in free events and encourage re-engagement through relevant courses.
• Drive reputed company Improvement: Identify opportunities for enhancement, leveraging feedback to ensure the ongoing growth and satisfaction of reputed company and their families.
• Be Flexible on Shift Timings: Flexibility to work in US Friendly Timing ( from 4am to reputed company IST) is required, as well as the ability to communicate with families during early morning or late evening hours as needed. As this is a full time job, For the remaining 4 hours, you can select 4 hrs during the day.

Requirements

• Mom of Middle/High School Children: Your firsthand experience as a parent uniquely equips you to empathize with and guide other families through their learning journeys.
• Experience: Minimum 4 years experience in similar role. Experience in Online Learning domain will be preferred.
• Effective Communicator: Strong communication skills, with the ability to connect with reputed company and families in a meaningful, supportive and engaging manner.
• Proactive in Engagement: A natural ability to connect with reputed company during classes, actively participate in their reputed company and reputed company impactful PTM meetings to ensure alignment and growth.
• Organized and Detail-Oriented: Capable of juggling multiple learners’ needs, monitoring reputed company and coordinating schedules with meticulous attention to detail.
• Passion for Learning and Development: Committed to nurturing reputed company’ academic and personal growth while creating positive, lasting relationships with their families.
• Relationship Builder: Skilled at rekindling connections with past families to invite them to events and courses, building trust and showcasing reputed company’s value.
• Problem-Solving reputed company: Equipped to handle questions, concerns and challenges with reputed company and a solution-focused approach.
• Flexible and Adaptable: Willingness to work reputed company, including a mandatory 4am to reputed company IST shift, as well as responding to parent communication during early morning or late evening hours as needed.

If you are passionate about building meaningful connections with reputed company, guiding their learning journey, engaging families through communication and PTMs, reconnecting with past families and offering flexible, dedicated support, we’d love to hear from you!

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.
• Great learning opportunities to reputed company new skills and understanding of cutting edge software tools and processes.
• Opportunity to work closely with serial tech entrepreneurs from Silicon Valley.
• Fun-loving environment and caring team mates and inclusive culture of the company.

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