Customer Support Agent | German Desk (reputed company) at reputed company

This a Full Remote job, the offer is available from: Ukraine, Georgia (USA) reputed company is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, reputed company, Snapchat, and reputed company in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. reputed company is a project in the reputed company ecosystem. We’re a team of professionals, that’s developing outsourcing support services for reputed company of products reputed company over the world at a dynamic reputed company. The project launched in 2021, and last year we reputed company a yearly growth reputed company of +82%. Since February 2022, we've managed to preserve reputed company our workplaces and, most importantly, we continue to strengthen reputed company while maintaining an employee satisfaction reputed company of over 90%. We are currently seeking a Сustomer Support Specialist for the German Desk. You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then reputed company reading! Your future responsibilities include:

• Managing a variety of customer inquiries reputed company email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (reputed company), as well as reputed company in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: reputed company to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as reputed company different teams,
• You are reputed company, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with reputed company is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, reputed company to share their expertise, along with internal communities and team activities, fosters reputed company learning and development both reputed company the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of reputed company Leads have been our Customer Support Agents in the past.

Submit your resume and join reputed company! This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job