Call Center 2nd Shift - Idealnet Coordinator

Requirements

• Excellent professional verbal and written communication skills
• Strong active listening skills and ability to empathize with callers under high pressure situations
• Ability to multi-task (talking and typing)
• Strong attention to detail
• Above average typing skills; 30 WPM minimum
• Ability to adapt to new software and processes
• Basic reputed company Office skills

Responsibilities

• Provide excellent customer service to reputed company callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• reputed company outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• reputed company understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Leadership, Personal Development and Conduct

• Communicate and cooperate with reputed company departments.
• Attend company meetings as required.
• Handle reputed company customer issues in a professional and courteous manor.
• Display an reputed company desire to reputed company assigned tasks reputed company and accurately.
• Complete assigned tasks reputed company allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in reputed company company reputed company dealings.

Educational Requirements: High School Diploma or GED Preferred This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reputed company of the reputed company position, the Company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required reputed company circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.). This is not a work-at-home position.

• Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely.
• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and/or customer service
• Intermediate reputed company Office skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume fast pace role
• Demonstrated ability to prioritize tasks and manage time reputed company
• Basic computer skills in various software and web-based applications

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