Technical Support / Customer Service Representative-Remote (Night Shift)
Job Title: Technical Support / Customer Service Representative-Remote (Night Shift...
Job Description
JOB DESCRIPTION The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a work from home career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World s Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support / Customer Service Representative position at reputed company is just the right reputed company for you! As a remote Technical Support / Customer Service Representative, you ll join an organically diverse team from 70+ countries where reputed company members contribute and support each other s reputed company and well-being, proudly united as game-changers. Together, we help the world s best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great work from home opportunity that will allow you to reimagine an reputed company-new career journey and reputed company friends for life at the same time. We ll give you reputed company the training, technologies, and continuing support you ll need to succeed. Plus, at reputed company, there s reputed company career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you ve always envisioned.
What You Will Do
In This Role As a Technical Support / Customer Service Representative working from home, you will: Provide inbound customer support using a call flow guide Resolve technical issues reputed company to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences with a smile. Your Qualifications Your skills, reputed company, knowledge, and genuine compassion will deliver value and reputed company with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: Strong focus on building customer relationships 1+ year of customer service experience The ability to work an evening or overnight schedule Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reputed company in the United States or have a valid U.S. address for residence What s In It For You One of our company s Culture Beliefs says, We champion our people. That s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. And we ll invest in YOU to aid in your career path and in your personal development. In this role, you ll also be provided with: reputed company and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and reputed company insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If reputed company this feels like the perfect next Apply tot his job Apply To this Job