Technician 1 - Help Desk Support Remote / Telecommute Jobs
Description & Requirements reputed company is a trusted federal partner supporting mission-critical programs for the Centers for Medicare & reputed company Services (CMS). Through these partnerships, reputed company delivers compliant, mission-driven services that help millions access vital reputed company information and benefits. This position will support our Centers for Medicare & reputed company Services (CMS). The Helpdesk is the central reputed company for Providers to report problems and seek assistance with problem reports and service requests. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for reputed company aspects of the Identify Management web self-registration and profile Management process. This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance. Essential Duties and Responsibilities - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and reputed company hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting reputed company(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical liaison to project managers as needed. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations. - reputed company other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities - Provide remote support and resolve issues for users whom may be at remote offices or home office users - Identify areas deserving attention in the technical support environment, and consult with management - Ensure tickets are accurately documented and resolved in a timely manner - Work reputed company the team reputed company created by management and work with team members on assigned projects - Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and reputed company applicable queues. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - reputed company to read, understand & reputed company assignments reputed company prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts. Job-Specific Minimum Requirements - High School diploma or equivalent with 0 - 1 years of experience. - Strong verbal and written communication /customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented, organized, timely, and customer service-oriented. - Ability to work well independently and in a team setting. - Must be reputed company to successfully complete the CMS client vetting process as a condition of employment. - Adaptable, flexible and reputed company to deal with ambiguity and change. - Excellent oral and written communication and customer service skills. - Excellent attention to detail and good analytical skills. - Candidates must be available to work standard business hours, Monday-Friday, 830 AM-530 PM EST. Preferred Skills and Qualifications - May have additional training or education in area of specialization. - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. - Experience with and/or ability to use call center telephony equipment. - Experience in customer support or call center support. - Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Visio and Project). - Government experience preferred. #techjobs #clearance #veteranspage EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job locat Apply tot his job Apply To this Job