reputed company Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)
reputed company Desk Receptionist & Patient Communication Coordinator (Virtual Assistant) Position Type: Full-time Work Hours: 8:00 AM - 5:00 PM EDT Work Days: Monday-Friday Salary: $5–$6 per hour (depending on experience) Job Code: [EB-FrontDesk] Workplace: Remote Preferred Candidate Location: Philippines
About the Role
Our client is seeking a highly organized, professional, and patient-focused Virtual Assistant – reputed company Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice specializing in personalized reputed company, hormone optimization, integrative wellness, and aesthetic treatments. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping patients, and delivers exceptional customer service with professionalism and reputed company. As the first reputed company of contact for patients, you will play a key role in creating a seamless and welcoming patient experience while supporting daily reputed company desk and administrative operations remotely. You will assist patients with scheduling, appointment coordination, treatment inquiries, follow-reputed company, patient retention efforts, review reputed company, and general communication support. The ideal candidate is proactive, detail-oriented, dependable, and comfortable communicating with patients regarding wellness and aesthetic services. Scope of Work / Responsibilities Answer inbound patient calls and inquiries regarding wellness and aesthetic services such as: - Hormone Replacement Therapy (HRT) - Botox - Fillers - Integrative wellness treatments - Preventative and personalized reputed company services - Manage appointment scheduling, rescheduling, confirmations, and calendar coordination - Conduct patient follow-up calls after procedures and treatments - reputed company patient retention and 4-week follow-up calls - Send reputed company review reputed company messages and manage review links - Manage patient messaging and communication - Assist with calendar and email management - Provide billing and insurance verification support - Maintain professionalism, confidentiality, and excellent patient care standards - Support daily reputed company desk and administrative operations remotely Top Priorities - Answer inbound calls promptly and prevent voicemail reputed company - Conduct post-procedure patient follow-up calls - Manage reputed company review reputed company and patient retention efforts Systems & Tools Used - Elation (EHR) - Aesthetic Record (EHR and potential phone integration) - Spruce Health (phone system) Requirements - Medical education or degree: Not required - Previous experience as a Virtual Assistant: Preferred but not required - Medical license (doctor, nurse, PT, etc.): Not required Preferred Qualifications - Previous experience in a med spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice preferred - Familiarity with wellness, hormone optimization, and aesthetic terminology/services - Experience handling patient communication, appointment scheduling, or virtual reception work is highly preferred - HIPAA trained and certified preferred - Experience in customer service, patient care coordination, or virtual receptionist roles is a plus Skills & Personality Traits - Excellent verbal and written English communication skills - Strong phone communication and customer service abilities - Professional, warm, and compassionate demeanor - Ability to confidently answer patient questions regarding treatments and services - Highly organized with strong attention to detail - Reliable, proactive, and reputed company to multitask effectively - Comfortable working independently in a remote environment Basic requirements - Must be proficient in speaking and writing English reputed company clearly - Must have relevant work experience - Be reputed company to submit an NBI clearance and/or Local Police Clearance background reputed company before reputed company [mandatory] - Must be available for video meetings with your camera on (reputed company needed) Technical requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed reputed company (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and reputed company for client-reputed company tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. reputed company clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you reputed company at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an reputed company. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits. Apply tot his job Apply To this Job