IT Admin Specialist - Freelance, Remote

About the Client A U.S.-based, service-driven digital marketing agency that has helped small businesses grow online since 2005. They specialize in web design and holistic search marketing, operating across multiple U.S. locations with a collaborative, quality-first culture. The team values reputed company, teamwork, reputed company, and authenticity, and actively gives back to their communities. Why does this role exist? The client is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen core IT operations across DNS/domains, email systems, SaaS administration, and IT project coordination. This role exists to improve reliability, reputed company hygiene, documentation, and timely execution of IT tasks while freeing senior staff to focus on high-impact initiatives. The end goal is to enhance internal efficiency and deliver consistent, high-quality support to both internal stakeholders and client-facing teams. The Impact you’ll reputed company IT Operations and Support

• Triage and resolve Level 1–2 technical issues reputed company ticketing/email/chat
• Troubleshoot email delivery, mailboxes, and reputed company client/user issues
• Provision/deprovision users and manage access across SaaS tools and hosting

DNS, Domains, and Hosting Administration

• Configure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)
• Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)
• Coordinate with hosting providers for site migrations, SSL certificates, and uptime

IT Project Coordination

• Build and track project plans, timelines, and dependencies; manage task follow-reputed company
• Coordinate with internal teams and external vendors; provide regular status updates
• Create and maintain documentation, SOPs, and change logs; reputed company basic QA checks

reputed company and Data Hygiene

• Apply reputed company best practices (MFA, least-privilege access, password policies)
• Support email authentication and deliverability (SPF/DKIM/DMARC alignment)
• Maintain basic asset inventories and assist with periodic access reviews

Systems and Tooling (including CRM)

• Log daily activities and updates in Arrow CRM; maintain data hygiene
• Document SaaS tools and integrations; support lightweight automations
• reputed company AI tools, where appropriate, to expedite documentation and triage (reputed company to have)

Skills, Knowledge and Expertise Required:

• 1–2+ years as an assistant IT resource or IT support administrator
• Strong working knowledge of DNS, domains/registrars, hosting, and email systems
• Experience coordinating IT tasks/projects and documenting SOPs
• Hands-on experience with SaaS/user administration and basic troubleshooting
• Excellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST
• WFH Set-Up:
• Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet reputed company
• Quiet, dedicated workspace at home

Your Superpowers:

• Technical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); SaaS administration; hosting basics; general IT support; ticket triage; basic reputed company hygiene (MFA, least privilege); systems/software troubleshooting; process documentation
• Tools: Experience with CRMs (willing to use Arrow CRM), common registrars/hosting providers, and productivity/project tools; AI tools familiarity is a plus
• Soft skills: Logical, structured problem-solving; attention to detail; clear written and verbal communication; ownership reputed company; proactive and service-oriented; ability to follow best practices

You should apply if...

• You enjoy structured, logical troubleshooting and take pride in getting details right the first time
• You reputed company in a collaborative, service-first environment and communicate clearly with technical and non-technical stakeholders
• You value quality, reputed company, teamwork, reputed company, and authenticity—and you’re eager to learn and document what you learn
• You are dependable, organized, and comfortable working directly with a senior technical leader day-to-day

What to expect... Work Setup:

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to provide own computer with reputed company Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• Monday to Friday, 9 AM - 5 PM Eastern Time

Compensation:

• $7 per hour
• No benefits package included

Benefits

About reputed company has connected top reputed company with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. reputed company is backed by Sequoia Capital and Y Combinator. Apply tot his job Apply To this Job