Online Chat Support Specialist – Human Resources & Call Center Operations Coordinator

About arenaflex At arenaflex, we believe that exceptional customer experiences begin with empowered, supported, and well-cared-for employees. As a forward-thinking organization operating in the dynamic customer service and call center industry, arenaflex has built a reputation for connecting talented professionals with meaningful careers while delivering outstanding service to clients across multiple sectors. Our culture is rooted in collaboration, innovation, and a genuine commitment to the people who drive our success — our team members. We are currently seeking a dedicated, personable, and highly organized Online Chat Support Specialist to join our Human Resources team. This hybrid role is designed for an HR professional who thrives in fast-paced environments, enjoys direct interaction with employees, and wants to make a tangible impact on the day-to-day experience of our call center workforce. If you are passionate about people, processes, and creating a workplace where employees feel valued and equipped to succeed, this opportunity at arenaflex is built for you. Position Overview The Online Chat Support Specialist at arenaflex serves as a vital link between our Human Resources department and our call center operations team. This role combines real-time employee chat support, HR administrative expertise, and proactive engagement to ensure that HR processes run smoothly, inquiries are resolved efficiently, and every employee feels heard and supported. Working closely with HR leadership, call center management, and cross-functional partners, you will help foster a positive, productive, and engaged work environment for hundreds of employees. This is an excellent opportunity for an early-to-mid-career HR professional who has hands-on experience in employee relations, onboarding, training coordination, and HR administration — ideally within a high-volume customer service or call center setting. If you are a natural communicator, a thoughtful problem-solver, and someone who takes pride in operational excellence, we encourage you to apply.

Key Responsibilities

Online Chat Support & Employee Relations

• Serve as the first point of contact for call center employees via online chat platform, responding promptly and professionally to a wide range of HR-related inquiries.
• Provide accurate, empathetic, and timely guidance on topics including benefits, policies, leave, payroll, and general workplace questions.
• Document all chat interactions in the HR case management system, ensuring a complete and confidential record of employee communications.
• Escalate complex or sensitive issues to the appropriate HR Business Partner or HR Manager when necessary, while maintaining ownership of the employee experience until resolution.
• Support employee engagement initiatives by gathering feedback, sharing upcoming events, and promoting company-wide wellness and recognition programs.

Recruitment & Onboarding

• Assist the talent acquisition team with posting job advertisements across relevant job boards, career portals, and social media channels.
• Screen incoming resumes and applications to identify qualified candidates, coordinating interview schedules between hiring managers and applicants.
• Facilitate a seamless onboarding experience for new hires, ensuring they complete all required documentation, system access requests, and orientation activities before their start date.
• Serve as a friendly, knowledgeable resource during new employees' first weeks, helping them acclimate to arenaflex culture, tools, and expectations.

HR Administration & Record Management

• Maintain accurate, up-to-date employee records in the HRIS, including attendance, performance documentation, personal information changes, and employment status updates.
• Process HR paperwork related to new hires, promotions, transfers, status changes, and terminations in compliance with company policy and applicable law.
• Generate regular and ad-hoc HR reports on staffing levels, turnover, headcount, and other key metrics to support data-driven decision-making.
• Ensure all HR documentation is stored securely and confidentially in accordance with arenaflex data protection standards.

Training & Development Coordination

• Partner with the Learning & Development team to organize, schedule, and coordinate training sessions, workshops, and professional development programs for call center staff.
• Track employee participation and completion of required and elective training programs, producing reports on progress and compliance.
• Identify training gaps based on performance trends, chat inquiry data, and management feedback, recommending relevant development opportunities.

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