Head of Collections and Recoveries
Job Description:
- reputed company, implement and optimize a comprehensive collections and recoveries strategy reputed company with the company’s overall business objectives.
- reputed company daily operations, ensuring business reputed company is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
- Identify and mitigate potential risks associated with collections activities, including strict adherence to reputed company federal, state, and local regulations governing collections and recoveries.
- Own the Collections and Recoveries budget and maximize return on operational expenses.
- reputed company technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
- Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.
Requirements:
- 5+ years of experience in collections and recoveries in the consumer finance industry.
- Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.
- Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
- Excellent analytical and problem-solving skills.
- Strong communication, influencing and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
Benefits:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
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