Remote Intake Specialist (High-Earning Call Center Role | $40K–$80K OTE)

Remote Intake Specialist (High-Earning Call Center Role | $40K–$80K OTE)

• Location Remote (U.S. only)
• Openings Multiple
• Full Time OTE $29-31K/yr base and earned $6K-50K+/yr bonuses (total expected comp $40-80K+)
• Hours ~40 hrs/week About the Role This role sits at the intersection of empathy and performance. You will be the first voice many people hear when they reach out to a law firm during one of the hardest moments of their lives. Your ability to listen, connect, and respond with both warmth and urgency is what makes the difference between a conversation and a conversion. This is not a scripted, transactional position. You will need to think quickly, read people accurately, and move conversations forward with intention. High call volume is part of the job —but the quality of every interaction is what we measure success by. The income potential here is real. Strong performers consistently earn between $60,000–$90,000+ annually. But we want to be clear the money follows the mission. People who come in looking for a sales commission will not thrive here. People who genuinely connect with callers —and then convert them because of that connection— will. Why This Role Stands Out Most call center roles cap your earnings. This one does not.
• Most successful reps earn between $50,000–$80,000+ annually
• Strong performers regularly earn $1,000–$3,000+ per month in bonuses
• Top performers exceed that You are paid a base for stability, but your performance is what drives your income. Just as important — we don’t leave your success up to chance. You will be trained, coached, and supported by experienced operators who have built and scaled high-performing call center teams before. We provide clear frameworks, real feedback, and hands-on guidance to help you improve quickly and perform at a high level. If you bring the work ethic, coachability, and drive to improve — we will give you everything you need to succeed. This role is ideal for someone who wants
• A remote position with real earning potential
• A performance-driven environment where results are rewarded
• A clear path to grow within a fast-scaling company
• Leadership that actively invests in your development and success Ramp-Up & Earnings Timeline This is not a “quick money” role — it’s a skill-based, performance-driven opportunity where income grows as you improve. We want to be transparent about what success looks like over time
• First 30 days Focus is on training, learning systems, and building foundational skills. You are not expected to be fully performance-driven yet.
• 30–60 days You begin ramping into production, applying what you’ve learned, and starting to generate consistent results.
• 60–90 days Most team members reach full performance capacity and begin hitting strong bonus levels. Top performers may accelerate faster, but this is the typical progression. The individuals who commit to the process, stay consistent, and actively improve are the ones who see the highest earning outcomes. What You’ll Do
• Handle inbound and outbound calls at high volume
• Respond quickly to new leads —speed and presence matter
• Listen carefully, ask the right questions, and screen cases with empathy
• Schedule attorney consultations and guide callers through next steps
• Follow up via phone, text, and email
• Log accurate case notes into internal systems
• Participate in ongoing training, coaching, and performance reviews Who This Role Is For Our best performers share a specific combination they move fast and they care deeply. Neither half of that works without the other. You will succeed here if you
• Communicate with warmth, confidence, and clarity
• Can hold high call volume without losing the human touch
• Take ownership of your performance and actively seek to improve
• Are motivated by results —and understand that results come from genuine connection
• Thrive in structured, fast-moving environments with clear expectations
• Want to grow —in skill, in responsibility, and in income This is not the right fit if you are looking for a low-pressure, passive remote role —or if you are primarily motivated by commission rather than by genuinely helping people. Requirements — Non-Negotiable
• 2+ years in a high-volume call center environment (100–150 calls/day)
• Professional-level English fluency (spoken and written) — assessed live
• Typing speed of 45+ WPM — tested and assessed live
• Reliable high-speed internet (minimum 100 Mbps)
• Quiet, dedicated, distraction-free workspace
• Not a primary caregiver during scheduled work hours
• Comfortable working in a fast-paced, evolving environment
• Weekend availability required (7-day operation, 830AM–12AM EST) Nice to Have (Not Required)
• Experience in a law firm (Personal Injury or Family Law preferred)
• Background in service-driven sales or high-performance customer roles Schedule
• 40 hours per week
• Shifts available during day or afternoon hours
• Weekend shifts required (rotational or fixed)
• Overtime m

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