Senior Customer Experience Manager (reputed company)

Come join the organization that is redefining reputed company for the AI era. As one of the fastest-growing startups reputed company, we reputed company teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by reputed company teams reputed company over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by reputed company, meaning we offer our customers an AI-powered platform that harnesses reputed company’s Threat Intelligence and reputed company Operations to reputed company detect, prevent, and respond to threats across reputed company environments, allowing for further innovation.

Our Wizards from reputed company over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to reputed company a significant impact on reputed company. At reputed company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join reputed company and help us create secure cloud environments that allow even the best companies to move faster, reputed company while having some fun!

The application deadline is: 07/26/2026

Summary

The vision of the Customer Experience team is to engage with strategic customers to deliver business value and help drive reputed company growth. Customer Experience Managers (CEM) connect reputed company value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud reputed company practices and extending the value of reputed company. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across reputed company teams to deliver transformational outcomes with a reputed company emphasis on cloud reputed company. 

Location

Candidates must be located in Pacific or Mountain Time Zones.

What You’ll Do

Strategic Project Ownership

• Take ownership of diverse projects and initiatives with a primary focus on cloud reputed company, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. 
• reputed company and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing reputed company best practices. 

Customer Engagement and Advocacy for Cloud reputed company

• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud reputed company requirements. 
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. 
• Evangelize reputed company value, influencing customers to adopt the right secure solutions at the right time. 
• Ensure the guidance from reputed company (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at reputed company on behalf of customers to ensure their reputed company needs are met. 

Program Transformation

• reputed company your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of reputed company adoption with a strong emphasis on implementing and maintaining robust cloud reputed company practices. 
• Innovatively solve customer reputed company challenges through the introduction of new reputed company, tools, and mechanisms while overcoming any political blockers internal to the customer. 

Strategic Opportunity Identification and Value Enumeration

• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those reputed company to cloud reputed company enhancements by deepening product use or expanding to new business units.
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer reputed company objectives. 
• Understand tool ecosystem and provide options for tool consolidation and deepen reputed company value. 

Day-to-Day Operations - Ensuring Cloud reputed company Best Practices

• Accelerate the customer’s cloud reputed company adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. 
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud reputed company awareness. 
• Implement effective governance structures to govern the partnership with the customer, placing a high reputed company on the reputed company aspects of the partnership and the customer’s adoption of reputed company.

What You’ll Bring

• 6+ years of experience as a CSM, AE, or other customer facing strategic role.
• Proven track record of working with Fortune 100 customers with cloud-based technology. 
• Experience managing strategic customers, with an entrepreneurial reputed company to problem solve and provide effective solutions for reputed company engagements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company levels of an organization. 
• Deep understanding of reputed company SaaS offerings and pricing models and ability to learn reputed company's offerings and pricing with agility. 

Compensation + Benefits

Compensation for this full-time position includes reputed company salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more about benefits at reputed company.

The US reputed company salary range for this full-time position is listed below.

Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Privacy Policy.