Insurance Agency Director of Operations
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About The Role TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run the operational backbone of the business. This is a hands-on leadership role responsible for bringing structure, driving execution, and ensuring the agency runs efficiently day-to-day. You will work directly with leadership to build and refine operational systems across agent onboarding, carrier relationships, workflows, and performance management. This is not a maintenance role — we are looking for someone who can step in, take ownership, and build structure where it does not yet exist while keeping everything moving forward. What You’ll Do
- Own day-to-day agency operations and ensure consistent execution across the business
- Manage and strengthen carrier relationships, appointments, and alignment
- Lead agent onboarding, licensing, and compliance processes end-to-end
- Build, implement, and enforce internal workflows and operational systems
- Drive accountability across timelines, projects, and team execution
- Partner with leadership to align operations with growth initiatives
- Support and optimize call center and lead flow operations (as applicable)
- Identify gaps, remove blockers, and continuously improve how the agency operates
What We’re Looking For
- 5+ years in an insurance agency environment (required)
- Experience selling or supporting individual policies (life, health, or personal lines)
- Proven experience owning or running agency operations (not just supporting)
- Experience in a call center, high-volume, or lead-driven environment strongly preferred
- Hands-on experience with:
- agent onboarding
- licensing and compliance
- internal workflows and process execution
- Ability to operate independently and take full ownership of outcomes
- Strong problem-solving skills with a bias toward action
- Comfortable working in a fast-paced, evolving environment where structure is still being built
Nice to Have (But Not Required)
- Experience managing or supporting commission processes
- Exposure to lead vendors or lead flow management
- Experience scaling operations in a growing agency or startup environment
Why This Role
- Direct ownership of a critical function within a growing agency
- Opportunity to build and shape operational systems from the ground up
- High visibility and direct collaboration with leadership
- Ability to make an immediate and measurable impact on business performance
Compensation
- Base salary: $135,000 – $160,000
- + Performance-based bonus
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