Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 2/24
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Remote Customer Care Specialist to join our team. As a key member of our customer care team, you will be responsible for providing top-notch support to our clients via phone, chat, and email. If you're a self-starter with excellent communication skills and a drive to succeed, we encourage you to apply for this exciting opportunity.
- *About blithequark**
At blithequark, we're driven by our passion for people and our commitment to delivering exceptional customer experiences. We believe that every connection, every relationship matters, and we're dedicated to bringing people together through our work. Whether it's our clients, their customers, our colleagues, or our non-profit partners, we're always looking for ways to make a positive impact. If you share our values and are passionate about delivering outstanding customer care, we'd love to have you join our team.
- *Job Summary**
As a Remote Customer Care Specialist, you will be responsible for providing exceptional support to our clients via phone, chat, and email. You will be the face of blithequark, and your primary goal will be to deliver a high level of client satisfaction while meeting or exceeding key performance indicators (KPIs). You will work closely with our quality and training team to ensure that you have the knowledge and skills needed to succeed in this role.
- *Responsibilities**
• Respond to client requests and inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
- Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients.
- Keep up-to-date with product and procedural knowledge and assess industry trends to stay ahead of the curve.
- Work in tandem with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
- Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
- Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
- Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
- Strive to exceed key performance indicators (KPIs) and quality goals as outlined by management.
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
- *Requirements**
• 2-3 years' experience in a business/professional environment, preferably in the service industry.
- Comparable experience in an office environment encouraged.
- Self-starter with the ability to manage workload efficiently.
- Exceptional written communication skills.
- Demonstrate ability to deliver a high level of client service under high volume.
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
- Professional, upbeat, and engaging oral and/or written communication.
- Ability to develop relationships with clients, even in difficult situations.
- Ability to advise and counsel clients in a quick and efficient manner.
- Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
- Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
- Excellent Data Entry skills / 45-55 wpm minimum.
- Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.
- *Preferred Qualifications**
• Prior customer service/troubleshooting experience.
- Experience in retail sales and call center environments.
- Strong knowledge of client relationship management tools and software.
- *Work Environment and Culture**
As a Remote Customer Care Specialist, you will be working from home and will be required to have a dedicated workspace that meets our minimum technology requirements. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a supportive and collaborative work environment that encourages open communication, creativity, and innovation.
- *Compensation and Benefits**
• $17.50/hour production pay.
- $14.50/hour training pay.
- Referral program.
- Work from home opportunity.
- 8-hour shift schedule.
- Flexible scheduling to accommodate your needs.
- *Technology Requirements**
• Minimum PC Requirements: + CPU Speed: Dual Core 1.2 GHz or better. + Intel Core i3 or AMD Ryzen 3 or better. + Hard Drive: 40 GB or more of available space, 1 Apply tot his job Apply To this Job