[Remote] Program Manager, Bank Partnerships Marketing
Note: The job is a remote job and is open to candidates in USA. Block is a company focused on economic empowerment through various financial services. They are seeking a Program Manager to manage the Bank Partnerships Marketing Collateral Review program, ensuring efficient processes and partner engagement while driving improvements across workflows and tools.
Responsibilities
- Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals
- Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review
- Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals
- Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches
- Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standards
- Communicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations
- Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality
Skills
- Bachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals
- Ability to manage multiple concurrent initiatives with competing timelines and priorities
- Strong program management skills with experience delivering complex initiatives on time
- Grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services
- Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation)
- Stakeholder management and communication skills; can influence without authority across internal and external partners
- Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact
- A builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on execution
- Familiarity with card network guidelines and partner-specific collateral requirements
- Background in change management or process excellence
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Company Overview
Company H1B Sponsorship