[Remote] Director-Delivery Operations - CDH - Remote
Note: The job is a remote job and is open to candidates in USA. Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while investing in employee well-being. The Director of Delivery Operations is responsible for leading the execution and operational governance of the Enterprise Data & Analytics team, ensuring predictable and safe delivery of work at scale. This role involves establishing delivery models, managing dependencies, and providing executive-level visibility into delivery performance.
Responsibilities
- Own and operate the Enterprise Data & Analytics delivery operating model, ensuring consistent execution across sprint operations and releases
- Translate enterprise delivery strategy and standards into organizational execution, operating cadence, and measurable outcomes
- Establish standards and practices for Agile delivery operations, including PI planning support, sprint hygiene, throughput and flow metrics, and team health indicators
- Oversee program- and portfolio-level release management, including enterprise release calendars, dependency coordination, integrated release gates, and cutover readiness
- Lead portfolio operations and capacity management, providing leadership visibility into demand, throughput, constraints, delivery commitments, and trade-offs
- Run delivery operations forums, including councils, risk and milestone reviews, decision tracking, and evidence capture to support audit‑ready execution
- Establish and enforce quality assurance and delivery controls, including definitions-of-done, validation for high-risk deliverables, and delivery readiness gates
- Oversee delivery tooling and workflow automation (e.g., ADO/Jira standards, intake‑to‑backlog flow, evidence and template automation) to improve delivery transparency and reliability
- Partner with Product, Platform, Analytics, Enablement, and Governance leaders to manage cross‑team dependencies and resolve delivery risks
- Provide clear, executive‑ready communication on delivery performance, risks, and outcomes
- Build, mentor and develop high-performing Delivery Operations team, fostering strong execution, accountability, reliability and continuous improvement
Skills
- Bachelor's degree in a related field (e.g., Computer Science, Design, Business, Cybersecurity, Health Informatics)
- Minimum of 10 years of progressive leadership experience in at least one of the following areas: digital health, product development, UX design, enterprise security, or systems operations
- Proven experience leading large cross-functional teams and managing enterprise-level initiatives
- Advanced degree (e.g., MBA, MS, MPH) in a relevant discipline
- Progressive leadership experience in delivery management, program management, or related execution and operations roles
- Demonstrated experience leading delivery operations across multiple teams and portfolios in complex, matrixed organizations
- Experience supporting data, analytics, or technology platform organizations
- Strong working knowledge of Agile delivery frameworks, release management, and operational governance
- Proven ability to manage cross‑team dependencies, delivery risk, and release coordination in regulated or high-risk environments
- Strong leadership, communication, and organizational skills, with experience influencing without direct authority
- Experience of running large scale implementations in 5B+ Academic medical center
- Experience with portfolio operations, capacity planning, and delivery performance metric
- Agile or delivery certifications (e.g., CSM, ACSM, PMI‑ACP)
Benefits
- Medical: Multiple plan options.
- Dental: Worklith Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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