[Remote] Epic Applications Analyst 3 - Willow

Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a healthcare organization committed to making a difference in people’s lives. The EHR Applications Analyst 3 is responsible for providing support services for applications and systems, ensuring effective maintenance and troubleshooting while also participating in training and project execution.

Responsibilities

• Delivering world-class support services across all BILH entities and its affiliates
• Identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting
• Supporting the planning, design, development, build, and/or configuration of assigned applications/systems
• Leading and/or coordinating conversions, application/system testing, and documentation of system procedures
• Participating and providing input in training design and development and assisting in training execution in relation to assigned projects
• Providing go-live support and serving as the primary point of contact for ongoing maintenance/support and troubleshooting

Skills

• High School diploma or GED required
• Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications
• Experience working in a clinical setting
• Experience working with clinical information systems or system implementation teams for complex projects and/or application development
• Experience in full implementation software development cycle
• Experience managing small projects with defined duration and scope
• Ability to multi-task- Self-starter and motivator
• Excellent problem-solving and written and oral communication skills
• Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
• Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes
• Creative approach to process redesign
• Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
• Knowledge of HL7 coding standards
• Knowledge of process redesign
• Bachelor's degree preferred
• EHR (Electronic Health Record) Certification preferred

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