[Remote] Customer Service Representative (Home Learning)

Note: The job is a remote job and is open to candidates in USA. Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance to ensure a seamless experience.

Responsibilities

• Respond positively to customer calls, emails, and other direct contacts in a timely manner
• Communicate clearly, both in writing and speech, to internal and external customers
• Resolve all concerns in the best interest of both the customer and the company
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions
• Use multiple CRM's at once to assist the customer
• Other duties as required

Skills

• High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience
• Outstanding verbal and written skills to engage with customers effectively
• Ability to prioritize job responsibilities and manage time effectively
• Dedication to deliver exceptional service by handling customer issues with care and expertise
• Organization and efficiency, ability to manage various tasks with precision and commitment
• Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe
• Ability to work effectively in a team-oriented environment while taking ownership of tasks
• Experience in Microsoft Office (Outlook, Excel, Word)
• Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring process
• Familiarity with CRM systems is a plus

Benefits

• Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance.
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Company Overview