[Remote] BPaaS Support Analyst

Note: The job is a remote job and is open to candidates in USA. OneSource Virtual (OSV) is a company that specializes in providing compliant, in-tenant technology and expert services for Workday customers. The BPaaS Support Analyst plays a crucial role in supporting Workday and OSV Service Center operations, focusing on user account management, ticket triage, and security administration while ensuring high-quality customer service.

Responsibilities

• Act as the first point of contact for customer support, handling ticket triage and routing
• Create and manage Workday user accounts, including username and password setup
• Assign OSV Service Centers to users and manage account lifecycle (creation, password resets, deactivation)
• Generate and analyze OSV reports for auditing customer tenant access
• Troubleshoot and resolve Workday Multi-Factor Authentication (MFA) issues
• Support internal customer security administration for support and services teams
• Follow security policies and standard operating procedures, including login and password communications
• Identify and resolve data or configuration issues; investigate trends and anomalies
• Suggest and implement improvements to better support customers and internal processes
• Collaborate with cross-functional teams to meet customer expectations
• Maintain professional communication and adhere to case management guidelines
• Participate in team activities and contribute positively to team culture
• Complete tasks within agreed timelines, ensuring high-quality, error-free deliverables
• Demonstrate adaptability in managing shifting priorities and workloads

Skills

• 1–2 years of experience with HRIS platforms and/or business application support systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Basic knowledge of Salesforce and Workday products or domain
• Experience working in a ticketing/case system
• Experience with Workday and OSV Service Center platforms
• Experience in customer service

Company Overview

Company H1B Sponsorship