[Remote] IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst)
Note: The job is a remote job and is open to candidates in USA. The University of Louisville is seeking an IT Systems Analyst IV to support Workday Grants & Customer Accounts/Contracts solutions. This role involves analyzing, designing, testing, and maintaining systems while collaborating with stakeholders to optimize business processes and provide advanced data analysis.
Responsibilities
- Provide design, configuration, and troubleshooting services (functional and technical) for Workday Grants & Customer Accounts/Contracts solution
- Provide troubleshooting support for functional and technical production issues, unexpected results and process flaws including coordinating with Workday using their case management system
- Collaborate with functional and technical stakeholders to optimize business processes (including Workflow/security)
- Collaborate with functional stakeholders to build reporting (basic and advance calc fields/all reporting types)
- Assist in researching new capabilities within Workday
- Support regression testing and introduction of required changes as new Workday releases are introduced
- Assist in the design and configuration of new Workday enhancements as they are made available with each new release
- Develop the expertise in the departmental use of Workday Grants & Customer Accounts/Contracts and serve as the point of contact for end users on proposed process and application changes
- Consult with customers to conduct analysis on Grants & Customer Accounts/Contracts business processes to help identify needs and facilitate finding solutions to those needs
- Proactively identify customer strength and weaknesses and suggest areas of business process improvement
- Propose solutions to Grants & Customer Accounts/Contracts problems and consider timeliness, effectiveness, and practicality in addressing customer needs
- Identify potential process improvements through data analysis that identifies inefficiencies, redundancy, and unleveraged system functionality
- Coordinate the testing of maintenance and new functionality with business units
- Prepare detailed systems documentation
- Collaborate with business intelligence staff to ensure that reporting needs are included in system design and assist with the development and review of new reports and dashboards
- Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc
- Other duties as required
Skills
- Bachelor's degree in Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience
- Experience with Workday Grants & Customer Accounts/Contracts functionality
Company Overview
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