Digital Services Administrator
Job Description:
- Respond to secure messages submitted by members through an online portal in a professional and courteous manner.
- Review and process all Risk Fraud Analytics Suspects (RFA).
- Answer all incoming calls from the contact center, branches, and other departments related to eService situations.
- Review checks submitted through ATM and mobile deposits to determine check negotiability.
- Assist business members with cash management set up and processes including ACH and wire transfers.
- Maintain bill pay database for all memberships.
- Assist with monthly reporting and analytics.
Requirements:
- High school diploma or G.E.D equivalent required.
- One year financial institution experience required.
- One year direct customer service or eService experience highly preferred.
- Ability to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms.
- Ability to handle sensitive information with discretion, professionalism, and sound judgment.
- Excellent organizational skills, including the ability to manage competing priorities and track deadlines.
- Intermediate-level knowledge in Microsoft Office applications.
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