Experienced Client Services Advisor – Remote Customer Support and Program Delivery Specialist for arenaflex

Introduction to arenaflex For over 35 years, arenaflex has been a leader in helping business professionals learn the arenaflex way to approach customer and employee experiences. Founded on strong business insights on leadership, employee engagement, and quality service, the arenaflex approach highlights stories and examples of our culture of excellence across the organization. arenaflex helps professionals, teams, and organizations around the world adapt and apply these business insights to improve their own experiences. With a mission focused on delivering world-class, immersive stories through meaningful content, arenaflex inspires members from across the globe. Job Overview The Client Services Advisor plays a critical role in the arenaflex team, being essential to our business success. As the primary contact with our partners and clients, they ensure that expectations meet established timelines. In this collaborative role, you will focus on supporting our programs during deliveries on-site, utilizing your strong communication skills and excellent abilities in engaging with our clients to enhance our service-oriented organization. Your meticulous attention to detail and capable project management skills will be vital as you handle multiple portfolios and on-site learnings, incorporating both in-person and online learning initiatives.

Key Responsibilities

• Builds and cultivates positive relationships with partners, vendors, clients, and internal stakeholders while organizing and coordinating on-site program support.
• Assists with on-site operations for in-person growth opportunities at various locations.
• Facilitates and actively participates in client and internal meetings, maintaining detailed records of discussions, deadlines, and communications.
• Collaborates to ensure the timely and cost-effective delivery of high-quality products and services to clients.
• Proactively identifies and addresses potential challenges to keep projects on track.
• Monitors project progress and resource allocation, collaborating with different teams to meet deadlines.
• Supports both in-person and online learning initiatives operationally.
• Maintains regular communication with internal partners and external vendors regarding work status, quality control, cost management, and deadlines.
• Utilizes project management and vendor systems to manage work orders, oversee production, shipping, and receipt of materials.
• Manages assigned projects, providing regular updates on a case-by-case basis.
• Effectively navigates various computer systems to ensure data accuracy and consistency.

Essential Qualifications

To be successful in this role, you should have:

• 1+ years' experience developing positive relationships with employees, clients, vendors, partners, and different functional units.
• Proven ability to manage multiple projects, tasks, and deadlines, prioritizing in the midst of competing demands while offering on-site support for programs.
• Ability to work in a team and independently when necessary.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills with meticulous attention to detail.
• Ability to handle confidential information with discretion and integrity.
• Self-motivated, requiring minimal direction, and consistently sees tasks through to completion.
• Able to make independent decisions within established guidelines.
• Proficient in Microsoft Windows environment, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Willingness to acquire proficiency in new software applications as required.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience with arenaflex or other related industries.
• Experience in offering on-site operational support for programs and events.
• Multilingual with proficiency in Spanish/Portuguese preferred.
• Proven experience working with directors or other senior leaders.
• Proficient in Smartsheet, WorkFront, Siebel, DSCS, WebBEO, and Certain.
• Influencing skills with ability to work with mutually beneficial situations.
• Experience in following directives from leaders located in different areas or time zones.
• Skilled in communication through platforms like Teams, Zoom, and other virtual tools.

Education The minimum required education for this role is an Associate's degree or equivalent work experience. A preferred education is a Bachelor's degree in Business Administration, Communications, Project Management, or a related field, or equivalent work experience.

Career Growth

Opportunities and Learning Benefits At arenaflex, we are comm Apply To This Job