US Virtual - Patient Care Coordinator (Healthcare) - Work from Home
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Position Patient Care Coordinator I Location Remote (United States) About VXI Global Solutions At VXI Global Solutions, we redefine customer experiences through exceptional service and operational excellence. As a leader in business process outsourcing (BPO), we’re committed to helping clients build stronger brand loyalty while empowering our employees to thrive and grow.
About the Role
We’re looking for a compassionate and detail-oriented Patient Care Coordinator I to support a leading Patient Assistance Program. In this remote role, you’ll connect with patients and healthcare providers, guiding them through the application process, addressing inquiries, and ensuring seamless support. With our cutting-edge tools, you’ll play a vital role in delivering the highest level of service while fostering trust and collaboration.
- What You’ll Do
- Primary Point of Contact Act as the main liaison for patients and healthcare providers, providing clear guidance with applications, status updates, and inquiries.
- Service Excellence Resolve inquiries quickly and professionally while ensuring compliance with program guidelines.
- Documentation Accurately document all interactions, escalating issues like adverse drug events, complaints, or shipping errors as necessary.
- Compliance & Reporting Proactively identify and report potential adverse events to maintain FDA compliance.
- Performance Goals Consistently meet or exceed performance targets, ensuring high levels of quality and accuracy.
- Training & Development Complete required training to stay up-to-date with program knowledge and continually develop your professional skills.
- What We’re Looking For
- Education High School Diploma or GED (Associate/Bachelor’s degree preferred).
- Experience Previous experience in a call center, healthcare setting, insurance provider, or pharmacy is a plus.
- Skills Familiarity with healthcare programs, billing, benefits investigation, prior authorizations, Medicare/Medicaid, and private payers.
- Technical Skills Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and CRM systems.
- Core Competencies Strong communication skills (both verbal and written), multitasking, organizational skills, problem-solving abilities, and attention to detail.
- What Sets You Apart
- Empathy & Patience Ability to empathize with patients, particularly when dealing with sensitive health-related matters. Patience is crucial for assisting patients who may be confused or distressed.
- Exceptional Communication The ability to articulate information clearly and professionally, ensuring patients and healthcare providers fully understand the guidance provided.
- Problem-Solving Strong critical thinking to resolve issues such as delivery delays or misfired medical devices.
- Reliability & Dependability Consistent attendance and professionalism are essential in ensuring patients receive timely assistance.
- Tech-Savvy & Adaptable Comfortable navigating technology, learning new systems quickly, and adapting to changes in a fast-paced environment.
- Customer-Focused A genuine passion for providing excellent customer service and helping patients with their healthcare needs.
- Success Factors for Working from Home
- Private Workspace A quiet, dedicated workspace with no distractions.
- Ergonomics A comfortable desk setup with all necessary equipment.
- Internet A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
- Self-Motivation & Independence The ability to stay productive, organized, and on-task while working remotely.
- Communication Strong verbal and written communication skills, especially in virtual settings.
- Adaptability The ability to quickly adjust to new processes, tools, and technologies. What’s in It for You?
- Compensation and Schedule
- $15.00/hour with a full-time, 40-hour workweek.
- 100% paid training to set you up for success.
- Perks and Benefits
- Optional medical, dental, vision, and life insurance (available after the first full calendar month).
- Generous referral program Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
- Discounted T-Mobile family cell phone plan $25/month per line (up to 5 lines).
- Work-from-home convenience Save time, money, and reduce your environmental footprint. Growth Opportunities At VXI, career advancement and professional development are at the heart of o Apply To This Job
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