Experienced Customer Service Representative – Health Insurance Billing Resolution Specialist (40 Hr. Remote Evening Contract)
Join arenaflex in a dynamic and challenging role as a Customer Service Representative, specializing in Health Insurance Billing Resolution. As a key member of our team, you will play a vital role in ensuring seamless communication and resolution of patient medical billing inquiries, while providing exceptional customer service to our clients. About arenaflex arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer experiences and unparalleled service quality. Our team is passionate about making a positive impact on people's lives, and we're committed to fostering a culture of collaboration, innovation, and growth. Job Summary We're seeking an experienced Customer Service Representative to join our team on a 40-hour remote evening contract. As a Health Insurance Billing Resolution Specialist, you will be responsible for reviewing Explanation of Benefits (EOBs), resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative – Health Insurance Billing Resolution Specialist, your key responsibilities will include
- Reviewing EOBs to identify and resolve patient medical billing inquiries
- Collecting payments and resolving billing discrepancies
- Assisting patients with inquiries regarding their medically billed charges
- Providing exceptional customer service to patients and clients
- Maintaining accurate records and documentation
- Meeting daily quality and productivity quotas
- Participating in online team meetings and company Q&A forums
- Maintaining accurate time tracking and reporting
- Reading and following up on EOBs and denials/appeals
- Working in a remote, quiet environment with a friendly attitude Requirements To be successful in this role, you will need to possess the following qualifications and skills
- Minimum 1 year of experience in customer service, medical billing, or a related field
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in resolving patient medical billing inquiries
- Previous experience working with electronic medical systems
- Ability to navigate multiple systems and software programs
- High-speed internet and a reliable computer (Windows-based, no Chromebooks)
- Personal phone for work purposes
- Availability to work Monday to Friday during Hawaii Standard Time
- Ability to complete mandatory on-boarding training via online videos and live meetings
- Friendliness and a positive attitude in a customer-facing role Preferred Qualifications While not required, the following qualifications and skills are highly desirable
- Experience in medical billing and health insurance
- Knowledge of EOBs and denials/appeals
- Ability to navigate multiple desktops simultaneously
- Excellent computer skills, including Microsoft Office and Google Suite
- Experience working in a remote environment What We Offer As a valued member of our team, you can expect
- Competitive hourly rate of $18.50 per hour
- Opportunities for career growth and professional development
- Flexible work schedule, with the option to work remotely
- Collaborative and dynamic work environment
- Comprehensive on-boarding training to ensure your success in the role
- Access to ongoing training and development opportunities How to Apply If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed. Position starts immediately. Apply for this job Apply To This Job
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