[Remote] Operations Systems Support Specialist
Note: The job is a remote job and is open to candidates in USA. Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. The Operations Systems Support Specialist provides day-to-day support and administration for core operational systems, serving as a key resource for internal users by troubleshooting issues and coordinating with software vendors to ensure effective system operation.
Responsibilities
- Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications
- Troubleshoot day-to-day system issues and respond to user questions in a timely manner
- Support system configuration updates as needed
- Assist with data imports and exports between Yardi Voyager and integrated systems
- Support report requests and troubleshoot reporting issues
- Escalate complex issues when needed and follow through to resolution
- Track support requests and communicate updates with internal teams
- Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution
- Submit, monitor, and follow up on vendor support requests
- Maintain strong vendor relationships to support timely responses and issue resolution
- Assist with system upgrades, updates, and release testing
- Help ensure integrations between systems are functioning as expected
- Report recurring issues and assist with identifying long-term solutions
- Assist in developing and maintain standard operating procedures (SOPs) related to operational systems
- Create and update user guides and support materials
- Assist with onboarding and training new system users
- Review and update documentation to ensure ongoing accuracy
- Build knowledge of how operational teams use systems in day-to-day workflows
- Identify opportunities to improve user experience and system processes
- Share feedback from users and recurring support trends with internal teams
- Stay informed on system updates and enhancements for supported platforms
- Assist with testing and user acceptance activities for system changes and updates
- Support operational teams in adopting system changes and updates
- Support business initiatives by continuously looking for AI products and implementing throughout the company
Skills
- Associate or Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered
- 2+ years of experience supporting ERP, property management, or other business-critical software systems
- Ability to train and support users with varying levels of technical experience
- Experience supporting software upgrades, testing, and system updates
- Ability to create and maintain system documentation and user guides
- Proficiency with Microsoft Office, including Excel
- Strong attention to detail and organizational skills
- Excellent troubleshooting and problem-solving abilities
- Ability to communicate technical concepts clearly to non-technical users
- Strong customer service mindset with a focus on timely and effective support
- Ability to prioritize multiple requests and manage competing deadlines
- Works effectively across teams and departments
- Maintains strong documentation and process discipline
- Demonstrates adaptability as systems and business needs evolve
- Takes initiative in identifying and resolving issues
- Experience supporting Yardi Voyager or comparable property management software
- Experience in property management, multifamily housing, or affordable housing environments
- Experience with Yardi Voyager (preferred) or comparable ERP/property management systems
- Knowledge of RentCafe, CRM Systems, or related property management technology platforms
Benefits
- Health Plans - Medical, dental, vision, FSA, and HSA
- Family Leave - Paid birth & bonding leave
- Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
- Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
- 401(K) - 3% company contribution, 100% vested after 2 years of employment
- Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
- Health and Wellness - fitness membership reimbursement program
- Free stays in Roers’ properties guest suites
- Rent Discount - 20% discount for employees living in Roers Companies properties
- Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
- Charitable Match Program – Roers matches employee donations to charitable organizations
- Professional Development Opportunities
- Employee Assistance Programs
Company Overview