[Remote] Salesforce Administrator I

Note: The job is a remote job and is open to candidates in USA. Black Hills Federal Credit Union (BHFCU) is committed to improving the lives of its members every day, seeking individuals who share that passion. The Salesforce Administrator is responsible for analyzing, designing, testing, implementing, and maintaining Salesforce applications critical to the operation of the credit union, working closely with stakeholders and IT personnel.

Responsibilities

• Maintain basic Salesforce Administration tasks such as user management, onboarding, and data management
• Handle basic configuration such as creating fields, updating page layouts, building dashboards and reports
• Assist with support to Salesforce users, addressing issues and answering questions related to the platform and managing the support channel
• Monitor and assist in driving user adoption
• Determine operational feasibility by evaluating requirements, analyzing problem definitions, and proposing solutions
• Research and analysis of business change opportunities to support management decisions and innovative ideas
• Maintain Comprehensive documentation related to Salesforce configurations, processes, and procedures
• Configuration changes including (but not limited to): Flow, assignments rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, and building dashboards and reports
• Understand both the current set-up and our business objectives, to quickly identify areas of improvement
• Effective communication both internally and with other departments/stakeholders, prioritization and managing all aspects of a Salesforce project
• Ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact
• Sandbox environment management
• Provide insight and guidance into overall Salesforce information architectures and designs
• Understand basics of triggers/Apex code knowledge
• DevOps/release management experience
• Mentor Salesforce Administrators through software project lifecycles and security
• Advise the Salesforce Manager on project prioritization, as needed
• Lead training, share skills and knowledge, and provide work directions to Salesforce team members
• Ensure the development of efficient and performant applications adhering to appropriate architecture design principles
• Support deployment and post-implementation testing/validation of configuration changes and program releases
• Offer constructive feedback to junior administrators to support their professional development and promote best administrative practices
• Gather necessary information from vendors, provide advice on software licensing, recommend purchases, and oversee testing and approvals for new products
• Maintain and promote the highest standards of information security and privacy policies in accordance with Black Hills FCU’s security guidelines
• Serve as back-up support to maintain and administer parameters, defaults, and system settings within the Credit Union’s software applications
• Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service
• Lead or co-lead development projects in a timely manner, adhering to internal standards of the Software Development Lifecycle (SDLC). Use various project development methods if warranted. Communicate effectively with interested parties
• Maintain and improve existing applications, providing direction to ensure that applications are kept up-to-date with supported and current technologies
• Provide exceptional front-line support to end users throughout the organization
• Expand knowledge and proficiency to maintain capabilities to develop and support systems as technologies evolve
• Stay up-to-date on Salesforce.com releases, features, and best practices
• Perform other duties as assigned by the Salesforce Manager

Skills

• Bachelor's degree in business, Computer Science, or Information Systems is preferred
• 0-2 years of experience in Salesforce or in an IT related role
• Basic knowledge of Salesforce platform capabilities
• Ability to work independently and as part of a team
• Understanding of software principles and tools, including testing
• Experience implementing Salesforce configuration changes
• Ability to think strategically and coordinate agreement with appropriate staff within the Credit Union
• Ability to lead teams through projects
• A strong ability to communicate with all levels of staff, stakeholders, vendors, and project teams
• Maintain updated knowledge of Credit Union rules, products, services, regulations and procedures
• Ability to understand and follow complex written and oral instructions
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others
• Ability to express oneself, clearly and concisely, both orally and in writing
• Ability to prepare and maintain confidential records and reports
• Ability to handle daily routine with moderate freedom to read and act upon various situations
• Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in a timely manner that is accurate and of high quality
• Ability to rapidly adapt and respond to changes in environment and priorities and elicit cooperation from all levels of staff and management
• Ability to work collaboratively with technical and non-technical stakeholders, including business analysts, developers, and vendors
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision
• Knowledge of modern principles and practices of technology, systems integration, and project management
• Knowledge of business English, spelling, grammar, composition, and arithmetic
• Knowledge of Credit Union rules, products, services, regulations, and procedures
• Knowledge of Credit Union philosophies, practices, policies, and interrelated functions
• Knowledge of project management standards and practices
• Knowledge of the Credit Union's core system, Salesforce, and various other Salesforce application integrations
• A strong technological knowledge and understanding as to how the digital products interact collectively and with other systems in the BHFCU environment
• Experience problem-solving complex and diverse issues impacting multiple functional areas
• Experience in formal project management, actively overseeing and contributing to the entire project lifecycle from initiation to completion
• Experience in collaborating with vendors and cross-functional departments throughout the software development lifecycle, including improvement, adoption, and enhancement initiatives
• Experience with financial related systems is preferred
• Salesforce certifications are strongly preferred but not required
• 2-5 years of experience in Salesforce or in an IT related role
• Proficient knowledge of Salesforce platform
• Salesforce and other relevant software certifications and training
• 5+ years of experience in Salesforce applications
• Experience leading and managing teams and vendor relationships
• Completed relevant certifications/education pathways and considered a master of Salesforce, in addition to any other individually assigned applications
• Experience in leading teams through the implementation, upgrade, and testing of new application features and updates

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