[Remote] Partner Operations & Enablement Manager

Note: The job is a remote job and is open to candidates in USA. Leasecake is a fast-growing SaaS platform that helps multi-location businesses manage their real estate. The Partner Operations & Enablement Manager will lead project management for customer implementations and develop the third-party implementation partner program to scale delivery alongside business growth.

Responsibilities

• Lead project management for customer implementations from kickoff through go-live
• Develop and scale our third-party implementation partner program - recruiting, certifying, and supporting partners who deliver Leasecake implementations
• Own partner enablement content, leveraging AI-assisted tooling to produce training, certification, and operational materials at scale
• Partner with Sales, Customer Enablement, and our internal delivery team to deliver a coherent customer experience
• Shape the project management playbooks, partner standards, and quality metrics that scale with the business
• Own project plans, timelines, milestones, and stakeholder communication
• Coordinate cross-functional resources (data management, accounting, real estate, engineering) to deliver on commitments
• Drive on-time, on-quality delivery with clear status reporting and proactive risk management
• Manage scope, change requests, and issue resolution throughout the implementation lifecycle
• Recruit, evaluate, and onboard new partner firms in coordination with Sales / Business Development
• Own partner certification, standards, and quality criteria
• Manage partner performance against SLAs and customer outcomes
• Lead partner-related customer escalations and continuous improvement
• Own partner enablement content, including training curriculum, certification materials, and operational documentation
• Leverage AI-assisted tooling to scale content production efficiently
• Maintain the partner-facing knowledge base and operational reference materials
• Contribute to customer-facing enablement content in coordination with Customer Enablement
• Partner with Customer Enablement on transitions from implementation to ongoing customer success
• Coordinate with Sales / Business Development on partner-sourced opportunities and joint go-to-market motion
• Provide structured feedback to Product on implementation and partner needs
• Serve as the interface to Engineering for technical implementation requirements and escalations

Skills

• 10+ years of professional experience, including significant time in project management and customer-facing implementation roles
• Experience managing complex SaaS or enterprise software implementations with multiple stakeholders and dependencies
• Experience leading a partner channel program, vendor program, or structured third-party delivery model is a strong advantage
• PMP, PRINCE2, or equivalent project management certification is a plus
• SaaS or technology-enabled environment experience is strongly preferred
• Excellent project management discipline; able to manage multiple complex projects simultaneously with strong attention to scope, timeline, and risk
• Strong vendor and partner management skills; comfortable holding external parties accountable to standards
• Proven ability to shape and operationalize frameworks such as playbooks, SOPs, certification programs, and quality criteria
• Strong analytical orientation; comfortable with project metrics, partner performance data, and operational dashboards
• Effective communicator with senior stakeholders, peers, partners, and project teams
• Comfortable with AI-assisted content tooling for scalable enablement production
• Ownership mentality – you take responsibility for outcomes, not just tasks
• Builder – you take pride in shaping strong playbooks, processes, and operational standards
• Detail-oriented and rigorous – you keep complex projects on track without losing perspective
• Customer-focused – you care deeply about the experience customers receive, regardless of who delivers it
• Partnership-minded – you build trust and accountability with external partners while protecting Leasecake's standards
• Pragmatic – you balance long-term program development with short-term execution
• Collaborative – you partner well across functions and recognize that customer outcomes are a team result
• This is a remote position open to candidates who are legally authorized to work in the United States
• We are unable to sponsor or take over sponsorship of employment visas
• Additionally, candidates must be currently located within the U.S. to be considered for this role
• Experience in commercial real estate, lease administration, multi-location operations, or franchise/multi-unit business models is preferred but not required

Benefits

• Competitive Base Annual Salary
• Full Remote Flexibility
• Full-Time
• Monday through Friday
• Medical
• Dental
• Vision
• STD
• LTD/ADD
• Life
• FSA
• Matching 401k
• Generous Time Off Policy
• 11 Paid Holidays
• Office Goes to Minimal Staffing the Last Week of the Year

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