[Remote] Account Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. CB Insights is a leader in predictive intelligence on private companies, and they are seeking an Account Manager, Commercial to maintain a portfolio of accounts including leading Venture Capital and Corporate Strategy groups. The role involves driving customer engagement, managing relationships, and ensuring customer satisfaction through CB Insights' software and services.

Responsibilities

• Actively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services
• Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale
• Implement Account Plans for assigned accounts
• Lead business development efforts to expand customer relationships
• Run the renewal process for the assigned portfolio of accounts
• Maintain communication & governance protocols across customer & CB Insights’ teams
• Effectively solve ad-hoc customer issues as needed
• Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks
• Collaborate with Marketing to demonstrate customer communication campaigns
• Provide continuous customer feedback to CB Insights’ Product team
• Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends
• Embrace & contribute to the AM team’s standard methodologies

Skills

• B.S. or B.A. in business management, finance, economics or similar study
• Validated results in prior role
• At least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
• Expertise with Excel and CRMs, preferably Salesforce
• Proficiency communicating data via Excel, Salesforce and other business intelligence tools
• Real passion for serving customers
• The ability to establish credibility with key customer decision makers & influencers
• Strong verbal/written communication & presentation skills; extraordinary listening skills
• Strong problem solving & analytical skills; formulates solutions that deliver real business value
• Familiarity with data integrations via API and Datafeed
• Ability to recognize and maximize new business opportunities
• Comfort with negotiation
• Multi tasking down to a science; handling multiple accounts & assignments simultaneously
• A commitment to exceed goals that is internal, constant & self-imposed

Benefits

• Commission
• Comprehensive healthcare coverage (PPO, HSA, and FSA options)
• Multiple mental health resources
• 401(k) with company match
• Annual professional development stipend
• Generous paid time off

Company Overview