[Remote] Mid-Market Customer Success Manager – North America & LATAM (Bilingual)
Note: The job is a remote job and is open to candidates in USA. Canva is redefining how the world experiences design and is seeking a Mid-Market Customer Success Manager for their US and LATAM operations. The role focuses on leading customer relationships, identifying growth opportunities, and serving as a regional expert to enhance client engagement.
Responsibilities
- Lead the post-sale relationship for your US Mid-Market and LATAM accounts across the full customer journey, including onboarding, training, adoption, and advocacy
- Build a deep understanding of your customers' objectives through relationship building and multi-threading
- Identify growth opportunities within existing accounts through forecasting, and partner closely with your account team to renew and expand them
- Serve as a go-to resource for LATAM account engagement, bringing cultural awareness, language skills, and knowledge of regional business practices to the broader team
- Work closely with cross-functional teams to identify product improvements and ensure that our clients are up to date on the latest features and offerings
Skills
- 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets
- Experience owning a book of business and can speak to retention and growth results with specificity
- Ability to think like a business owner and manage revenue
- Proactively identify growth levers and negotiate strategically
- Lead with curiosity and ask the right questions
- Connect product value to business outcomes
- Position yourself as an indispensable partner rather than a reactive resource
- Professional fluency in Spanish and/or Portuguese
- Experience working with customers in Latin America
- Understanding of regional business culture, buying dynamics, and compliance considerations
- Build genuine trust at every level
- Skilled at multi-threading and navigating complex org structures
- Develop executive-level credibility that creates lasting partnerships across cultures and time zones
- Use data and analytics to build compelling narratives that influence customer decision-makers and internal stakeholders
- Interpret metrics rather than just report them
- Resourceful, self-starting, and action-oriented
- Communicate with passion and precision
- Rally cross-functional teams and present to executives
- Tailor your message to any audience, in any language
- Build rapport through authenticity
- Challenge your own assumptions and seek feedback
- Continuously improve and operate with transparency
- Professional fluency in Spanish and/or Portuguese is strongly preferred
Benefits
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Company Overview
Company H1B Sponsorship