[Remote] Chief of Staff to Chief Administrative and People Officer

Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The Chief of Staff to the Chief Administrative and People Officer will drive People strategy, operating cadence, and cross-functional execution across the HR function, ensuring alignment and measurable outcomes across the organization.

Responsibilities

• Own the CAO office operating cadence (weekly/monthly/quarterly rhythms), including agenda-setting, pre-reads, decision logs, action tracking, and follow-through
• Run the People function Business Management System (BMS) and QBRs end-to-end: define timelines, coordinate inputs, develop narratives, ensure data integrity, and drive accountability for commitments
• Develop executive- and Board-ready materials for People topics (e.g., workforce, org health, talent, engagement, transformation): reporting, dashboards, and compelling presentations that synthesize complex information into crisp insights, options, and recommendations
• Support People strategy development and execution: translate strategy into plans, operating mechanisms, and measurable goals; identify risks, dependencies, and trade-offs early
• Drive cross-functional alignment across HR COEs and HRBPs (Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, DEI, People Analytics), ensuring consistent narrative, prioritization, and delivery
• Partner with Finance to manage the budget, including programs and headcount—bringing analytical rigor and clear recommendations
• Serve as a trusted thought partner to the CAO: bring 'outside-in' perspective, provide bottom-up insights, and pressure-test plans, communications, and stakeholder strategy
• Establish operational rigor: improve processes, templates, and standards for planning, measurement, and executive communications across the People organization
• Bring AI proficiency for productivity and quality: identify high-value People use cases (e.g., insights synthesis, policy/knowledge retrieval, manager enablement), standardize workflows, and deploy tools that improve cycle time, insight quality, and operational efficiency
• Handle sensitive information with discretion; maintain high judgment, integrity, and confidentiality

Skills

• Bachelor's degree required
• 10–15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles; experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred
• Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build People analytics and executive reporting, and deliver high-impact presentations for ELT/Board audiences
• Strong fluency across core People domains (e.g., org design, workforce planning, talent, engagement, performance, total rewards) and comfort partnering with Legal/Employee Relations on sensitive topics
• Exceptional organizational skills and attention to detail; consistently produces accurate, polished work products under tight timelines
• Strong strategic thinking with practical execution skills—able to move from ambiguity to clarity and from plan to delivery
• Influential and collaborative: proven ability to lead through influence, build trust quickly, and align stakeholders across functions and levels
• AI fluent: understands how to evaluate People/HR use cases, manage data/privacy considerations, and embed AI into operating workflows to improve outcomes
• Experience supporting a tech company through transformation (operating model changes, system/process modernization, scaling) is a plus
• Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build executive reporting, and deliver high-impact presentations for ELT/Board audiences

Benefits

• The successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

Company Overview

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