[Remote] Program Manager, Professional Services - West

Note: The job is a remote job and is open to candidates in USA. Airtable is a no-code app platform empowering organizations to enhance their business processes. The Technical Project Manager will lead technical delivery for complex engagements, managing relationships with enterprise customers and coordinating efforts across internal teams and external partners to ensure successful project outcomes.

Responsibilities

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments
• Keep executive stakeholders accurately informed without requiring them to understand the technical details
• Work directly in Airtable as an operational tool; hands-on platform fluency is required

Skills

• You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability
• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority
• You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both
• You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations
• PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course
• You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable
• When plans break, you create order. You don't wait for someone else to lead
• Delivered in enterprise environments with real compliance, security, and access management requirements. You plan around constraints, not past them
• Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both
• You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing

Benefits

• Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.

Company Overview

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