[Remote] Product Manager, Support Experience
Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As a Product Manager for Support Experience, you will improve Stripe’s user-facing AI agent and redefine user interactions by building effective AI solutions to solve real-world problems.
Responsibilities
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them
- Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful
- Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same
- Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops
- Redefine how we think about quality for agentic conversations
- Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent
Skills
- 5+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You've led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical, dental, and vision benefits
- Wellness stipends
Company Overview
Company H1B Sponsorship