[Remote] (Remote) Product Manager
Note: The job is a remote job and is open to candidates in USA. Harris Computer is a leading provider of mission critical software to the public sector in North America, and they are seeking an experienced Product Manager to drive the success of CIS Infinity, their Customer Information System and Utility Billing platform. The role involves defining product vision and strategy, translating market needs into product priorities, and collaborating across various teams to ensure product success.
Responsibilities
- Define and execute a clear product vision and multi year roadmap aligned with market needs, regulatory requirements, and company strategy
- Translate customer feedback, usage data, and competitive insights into clear product priorities, business cases, and investment decisions
- Ensure the platform delivers measurable customer value while meeting security, performance, scalability, and regulatory expectations
- Partner cross functionally with Engineering, Architecture, QA, Sales, Customer Success, and Support to align product direction with execution
- Influence architectural and technical decisions to support long term product sustainability, extensibility, and operational excellence
- Drive customer adoption, satisfaction, and retention through well designed, outcome focused product solutions
- Leverage modern analytics and AI tools to accelerate product discovery, research, and documentation while maintaining strong product judgment
Skills
- 5+ years of Product Management experience in B2B or enterprise software environments
- Proven ability to define product value and priorities, deciding what to build and in what order to achieve business outcomes
- Strong business and market acumen, with the ability to understand customer needs, industry dynamics, and competitive landscape
- Demonstrated experience using customer feedback, product data, and market inputs to inform roadmap and prioritization decisions
- Practical fluency with modern AI tools as an assistive capability for discovery, analysis, and documentation
- Strong stakeholder management and communication skills, with the ability to influence without authority and clearly articulate trade offs and priorities
- Ability to navigate complexity, risk, and dependencies in regulated, high volume, enterprise environments
- Bachelor's degree in Business, Engineering, Design, or a related field. Experience in utilities, telecommunications, or other regulated industries is an asset
- Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean
- Experience with Customer Information Systems, utility billing, or other regulated industry platforms
- Domain exposure to utilities, energy, water, telecom, or public sector organizations
- Experience leveraging AI tools to identify market trends, customer insights, and product differentiation opportunities
- Experience working with cloud native platforms, APIs, and complex integrations
- Background supporting enterprise sales cycles, RFPs, and large scale customer implementations
- Ability to balance near term delivery commitments with long term platform evolution and technical sustainability
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview
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