[Remote] Director, Technical Account Management

Note: The job is a remote job and is open to candidates in USA. NinjaTrader is an industry-leading trading platform and futures broker empowering traders to take control of their financial destiny. The Director of Technical Account Management will own the vision and execution of the team, manage high-revenue partner relationships, and set service standards to enhance partnerships. This role involves direct engagement with partners and product teams to ensure effective communication and delivery of services.

Responsibilities

• Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team
• Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units
• Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships
• Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
• Own team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance
• Establish a structured weekly or bi-weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectations
• Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership
• Influence the product roadmap on behalf of NinjaTrader's most strategic partners
• Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelines
• Champion enablement content development such as API documentation, partner-facing resources, and onboarding materials

Skills

• 8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context
• 3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teams
• Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
• Demonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a model
• Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (GCP, AWS, or Azure)
• Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
• Strong working knowledge of cloud architecture, data streaming, and middleware solutions
• Comfort reviewing technical SOWs, integration specifications, and implementation plans
• Exceptional executive presence with the ability to lead high-stakes partner conversations, de-escalate crises, and represent NinjaTrader at the senior level
• Cross-functional fluency; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three
• Strong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environment
• Data-driven mindset with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performance
• Background in trading platforms, market data systems, or financial services (futures, equities, or derivatives)
• Familiarity with financial regulatory compliance frameworks such as SOC 2 and PCI-DSS
• Experience building or formalizing a Technical Account Management, Customer Success Management, or Solutions Engineering function at a growth-stage company
• Comfort with scripting languages such as Python or JavaScript for debugging, proof-of-concept development, or enablement tooling
• Prior experience working with or alongside API support tiers and a strong understanding of L1/L2/L3 escalation models

Benefits

• Annual target bonus of 15%
• Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
• 401K plan through ADP under which the company will match up to 3.5% of employee contributions
• Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays
• Remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin
• For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays
• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays
• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

Company Overview

Company H1B Sponsorship