[Remote] Senior Implementation Business Analyst
Note: The job is a remote job and is open to candidates in USA. StarCompliance is a company that provides configurable web-based applications aimed at enhancing compliance workflow efficiencies. They are seeking a Senior Implementation Business Analyst to lead and execute implementation projects, ensuring successful configuration and deployment of their solutions while maintaining high client satisfaction.
Responsibilities
- Lead the discovery and documentation of client-defined configuration requirements
- Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off
- Configure the StarCompliance application according to agreed specifications and best practices
- Support clients through the initial rollout and adoption of the platform across their organization
- Deliver tailored client training sessions and provide expert implementation support during the deployment phase
- Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
- Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution
- Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution
- Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity
- Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices
- Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle
Skills
- Minimum of 5+ years' experience in a client-facing Business Analyst or Implementation Consultant role within software or information services
- Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives
- Strong influencing and negotiation skills
- Strong organizational skills and high attention to detail
- Strong oral, written, presentation and interpersonal communication skills
- Driven, proactive, positive attitude
- Strong analytical, requirements gathering and problem-solving skills
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail with a disciplined, process-driven delivery approach
- Hands-on experience migrating clients from legacy or third-party solution
- Education: Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience)
- Experience: Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment
- Technical Proficiency: Working knowledge of business applications, system integrations, and data reporting tools
- Communication: Ability to translate complex requirements into clear documentation for both technical and non-technical stakeholders
- Financial compliance experience
- Experience collaborating across global teams and time zones
- Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence
- Experience defining, implementing, or supporting enterprise software solutions in financial services
- Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling
- Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR
Company Overview
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