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[Remote] Salesforce Operations CRM Analyst

Remote, USA Full-time Posted 2026-06-16

Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Salesforce Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing licensing opportunities and rights management across a global enterprise. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data quality, troubleshooting issues, and improving platform adoption.

Responsibilities

  • Provide day-to-day production support for Salesforce users across multiple business functions
  • Investigate and resolve Salesforce application issues, defects, and user requests
  • Troubleshoot integration failures and coordinate resolution with technical teams
  • Support GridBuddy-related functionality, user requests, and troubleshooting activities
  • Manage user onboarding, provisioning, access requests, and permission changes
  • Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
  • Monitor system health and proactively identify data quality concerns
  • Execute QA testing, regression testing, and validation activities for platform enhancements
  • Create and maintain training materials, user guides, and support documentation
  • Assist users with reporting, dashboards, and CRM best practices
  • Track support trends and recommend process improvements
  • Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Skills

  • 4+ years of Salesforce Administration, Operations, or CRM Support experience
  • Hands-on experience supporting Salesforce production environments
  • Experience troubleshooting user issues and resolving production incidents
  • Strong Salesforce data management and data quality experience
  • Experience identifying and correcting duplicate records and data integrity issues
  • Experience supporting end-user onboarding and training initiatives
  • Knowledge of Salesforce security, permissions, and user administration
  • Experience executing QA, UAT, or regression testing activities
  • Strong analytical and troubleshooting skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities simultaneously
  • Experience working in Agile or iterative delivery environments
  • Salesforce Administrator Certification
  • GridBuddy experience
  • Salesforce Sales Cloud experience
  • Media, entertainment, licensing, or consumer products industry experience

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

Company Overview

  • Stand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io.

    • Company H1B Sponsorship

  • Stand8 Technology Consulting has a track record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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