[Remote] Technical Analyst

Note: The job is a remote job and is open to candidates in USA. Index Analytics LLC is seeking a Technical Analyst II to support the IDR process. The Analyst will work as part of a multi-disciplinary team to review medical and billing documentation and assist in resolving disputes.

Responsibilities

• Closely review disputes in the Federal IDR Portal
• Leverage previous experience in medical record review/billing to perform case file reviews using multiple government and IDRE systems and databases
• Coordinate within a team of Analysts to meet productivity goals for triaging and resolving open disputes
• Based on case review provide an assessment to inform decisions regarding eligibility and other dispute related determinations
• Identify gaps in documentation/materials needed for expeditious case resolution
• Develop overall recommendations for enhancements to business processes, workflows, case intake/management
• Research and develop meaningful guidance in the form of training materials, job aids, and operational documents
• Performs data collection from multiple sources to include the web, client databases, and other resources

Skills

• US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust
• 2–4 years of relevant experience in case management, benefits or eligibility processing, health program operations, or similar high-volume, process-driven environments; bachelor's degree preferred but not required, with relevant experience considered in lieu of a degree
• Strong attention to detail with ability to manage moderate to high case volumes
• Experience with case management systems, CRM platforms, or similar data tools
• Ability to follow structured workflows while exercising sound judgment
• Clear and professional written and verbal communication skills
• Authorized to work in the U.S. with ability to obtain a Public Trust clearance
• Experience supporting federal or state health programs (e.g., CMS, Medicaid, Medicare)
• Familiarity with HIPAA and federal data handling requirements
• Experience working in regulated, audit-driven environments

Benefits

• Health and retirement benefits
• Discretionary bonuses
• Reimbursement for professional development opportunities

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