[Remote] Global Account Director

Note: The job is a remote job and is open to candidates in USA. Outreach is a leading AI platform for revenue teams, focused on enhancing sales processes for enterprise organizations. The Global Account Director will manage account operations for large global clients, driving revenue growth and strategic customer acquisition by engaging with C-level executives and fostering long-term relationships.

Responsibilities

• Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives
• Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty
• Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures
• Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders
• Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships
• Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors
• Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region. Demonstrating cultural adaptability is essential in establishing trust and credibility
• Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends. Be adept at analyzing public documents, researching competitors, and translating this information into actionable sales strategies
• Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems
• AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms, to enhance productivity, customer engagement, and business outcomes
• International Travel: Be prepared to travel internationally as required
• Additional Duties: Perform other responsibilities as needed

Skills

• Bachelor's degree in a relevant field, or equivalent experience
• Over 10 years of experience in strategic enterprise sales with a strong track record of exceeding revenue targets consistently, ideally within SaaS or technology-driven environments
• Proven success in selling complex solutions to large, multinational clients
• Expertise in managing global accounts, including navigating challenges across multiple entities, countries, and languages
• Strong experience in Finance or Telco vertical is a plus
• Strong familiarity with sales automation and CRM systems, especially platforms like Outreach.io and Salesforce
• Excellent communication, interpersonal, and negotiation skills, with a proven ability to influence decision-makers at all organizational levels in multi-cultural environments
• Experience working in fast-paced, results-driven environments with a high level of accountability
• Strong integrity, business acumen, and financial insight to showcase ROI and performance metrics effectively
• Proficiency with asynchronous collaboration tools such as Slack, Microsoft Office or Google Suite, Zoom, and Webex
• Ability to build trust and rapport in both in-person and virtual settings
• International Travel: Be prepared to travel internationally as required
• Strong experience in Finance or Telco vertical is a plus
• Previous experience in an expatriate role is highly desirable
• Fluency in multiple languages is a significant advantage

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

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