Remote Night Shift Customer Support Representative – Order Management, Logistics Coordination, and System Support for arenaflex

About arenaflex

arenaflex is a leading provider of enterprise‑level communications and technology solutions, serving a diverse portfolio of customers across North America. With a reputation built on reliability, innovation, and a commitment to exceptional service, arenaflex empowers businesses to stay connected, streamline operations, and achieve strategic goals. As part of our continued growth, we are expanding our customer support team to ensure that every client interaction is handled with professionalism, speed, and a deep understanding of our service offerings. Join a forward‑thinking organization where your contributions directly impact the success of critical infrastructure and where a supportive culture encourages continuous learning and career advancement.

Position Overview

The Remote Night Shift Customer Support Representative role at arenaflex is a full‑time, 12‑hour rotating night shift position (6:00 pm – 6:00 am) that blends order management, logistics coordination, and system support. You will be the primary point of contact for monitoring, verifying, and closing out enterprise maintenance orders, while also providing assistance to technicians, handling internal escalations, and supporting both inbound and outbound communications. After a comprehensive in‑person training period at our Green Bay, WI office, you will transition to a telecommute arrangement, provided you maintain a reliable internet connection and a dedicated workspace within a 45‑ to 60‑minute commute radius of Green Bay.

Key Responsibilities

Order Management & Verification

• Screen, monitor, and track maintenance orders in the arenaflex system from initiation to completion.
• Collaborate with field technicians to ensure accurate order closeouts, confirming that all work details are correctly documented.
• Validate order information, cross‑checking work reports, parts usage, and labor hours for compliance with arenaflex standards.
• Maintain up‑to‑date order status dashboards and generate daily, weekly, and monthly reports for management review.

Logistics & System Support

• Assist the logistics team with scheduling, parts allocation, and shipment tracking to guarantee timely delivery of required resources.
• Troubleshoot system‑related issues, escalating technical problems to the appropriate IT support channels when necessary.
• Provide guidance to internal stakeholders on using arenaflex’s order management tools, ensuring consistent data entry practices.

Customer & Internal Communications

• Answer inbound calls and respond to emails from both internal teams and external customers, delivering clear, courteous, and solution‑focused assistance.
• Manage internal escalations, coordinating with supervisors and cross‑functional teams to resolve order acceptance and roll‑on challenges.
• Document all interactions in the CRM system, preserving a comprehensive audit trail for future reference.

Data Entry & Reporting

• Perform accurate data entry for order details, technician notes, and logistics updates.
• Develop and maintain trackers that monitor key performance indicators such as order turnaround time, closure rates, and customer satisfaction metrics.
• Identify trends or recurring issues from data analysis and propose process improvements to senior leadership.

Essential Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: Minimum of 1 year in a customer service or support role, preferably within a technology or telecommunications environment.
• Communication Skills: Strong oral and written abilities, with a focus on clarity, professionalism, and empathy.
• Technical Proficiency: Comfortable navigating computer systems, Microsoft Office Suite, and web‑based order management platforms.
• Multitasking & Deadline Management: Demonstrated ability to handle multiple priorities, meet tight deadlines, and maintain attention to detail under pressure.
• Problem‑Solving Orientation: Independent thinker who can research, propose, and implement creative solutions without constant supervision.
• Adaptability: Quick learner who thrives in a dynamic environment and can readily adjust to new processes, tools, and shifting priorities.
• Geographic Requirement: Must reside within a 45‑ to 60‑minute commute of Green Bay, WI for the initial training period.

Preferred Qualifications & Additional Skills

• Prior experience in telecommunications, network maintenance, or enterprise‑level service delivery.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and CRM platforms.
• Basic understanding of logistics concepts such as inventory management, shipment tracking, and vendor coordination.
• Certification in ITIL, CompTIA A+, or related service management frameworks.
• Demonstrated ability to work flexible hours, including weekends, holidays, and overtime as operational demands dictate.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the needs of internal and external stakeholders while delivering consistent, high‑quality support.
• Analytical Thinking: Interpreting data, spotting patterns, and translating insights into actionable recommendations.
• Collaboration: Working effectively with technicians, logistics coordinators, IT specialists, and management to achieve shared objectives.
• Resilience: Maintaining composure and productivity during high‑volume periods or when faced with urgent escalations.
• Integrity & Confidentiality: Handling sensitive customer and operational data with the utmost discretion.

Career Growth & Learning Opportunities

arenaflex is committed to investing in the professional development of its employees. As a Night Shift Customer Support Representative, you will have access to a robust learning ecosystem that includes:

• Structured onboarding and mentorship programs that pair you with seasoned arenaflex professionals.
• Ongoing training modules covering advanced order management techniques, logistics optimization, and emerging technology trends.
• Opportunities to cross‑train in related departments such as network operations, supply chain, and technical support, expanding your skill set and career pathways.
• Eligibility for internal promotions to senior support roles, team lead positions, or specialized analyst tracks based on performance and ambition.
• Support for external certifications and tuition reimbursement for relevant coursework.

Work Environment & Culture at arenaflex

Our night‑shift team operates within a collaborative, inclusive, and safety‑first environment. While the initial training phase is conducted on‑site in Green Bay, WI, arenaflex embraces a flexible remote work model that respects work‑life balance. Key cultural pillars include:

• Team Unity: Regular virtual huddles, peer recognition programs, and shared success celebrations foster a sense of belonging.
• Innovation: Employees are encouraged to share ideas, experiment with process improvements, and contribute to continuous enhancement initiatives.
• Diversity & Inclusion: arenaflex values diverse perspectives and actively cultivates an environment where every voice is heard.
• Well‑Being: Access to mental‑health resources, employee assistance programs, and wellness challenges promote holistic health.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. The base hourly rate for this role is $15.00 with an additional $2.00 shift differential for night‑shift work. In addition to salary, you will receive:

• Company‑paid premiums for Short‑Term Disability, Life Insurance, and Employee Assistance Program.
• Comprehensive medical, dental, and vision coverage.
• Long‑Term Disability, Critical Care, and Accident Insurance options.
• 401(k) retirement plan with company match to help you build long‑term financial security.
• Paid time off, holidays, and flexible scheduling to support personal commitments.
• Access to a modern home‑office stipend, ensuring you have the tools needed for effective remote work.
• Employee discount programs and wellness incentives.

Application Process & Next Steps

If you are a proactive, detail‑oriented professional who thrives in a fast‑paced, night‑shift environment, arenaflex wants to hear from you. To apply, click the link below, submit your resume, and provide a brief cover letter outlining how your experience aligns with the responsibilities and qualifications outlined above. Our recruitment team will review your application, schedule a virtual interview, and guide you through the onboarding journey.

Apply Job!

Join arenaflex Today

At arenaflex, you will be part of a mission‑driven organization that values integrity, excellence, and continuous improvement. Your role as a Remote Night Shift Customer Support Representative will not only support critical enterprise operations but also provide a platform for personal growth, skill development, and long‑term career advancement. Take the next step in your professional journey—apply now and become an integral member of the arenaflex family.