Cloud Engineer - Linux Administrator

About The Opportunity Netrix Global is seeking a Cloud Engineer - Linux Administrator, a technical position within the Managed Services division, responsible for managing Netrix and its customers' Linux IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the Tier 1 Technical/Network Operations Center TOC/NOC, Service Desk, and Systems Team. The ideal candidate will have 5-7 years of hands-on experience and strong skills in administration, management, monitoring, and troubleshooting of Linux environments (on-prem/cloud and physical/virtual) and familiarity with related application and network support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and performing remediation within defined SLAs. In addition to day-to-day operational support, this role contributes to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems, and proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service. How You Will Make an Impact

• Incident Management & Troubleshooting: Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Linux Servers/Endpoints in production/dev environments and related network and application issues. Includes but not limited to Investigating and resolving Linux OS, application, middleware, and connectivity issues, Troubleshoot boot, performance, storage, filesystem, CPU/memory, and process-related problems, Analyze logs and identify the root cause of incidents, Support troubleshooting of services such as web servers, SMTP relay, DNS resolution, SSL/TLS, scheduled jobs, and agent-based tools, Escalate complex issues when needed, while maintaining ownership through resolution.
• Systems Administration: Includes but not limited to Managing users, groups, permissions, sudo access, SSH configuration, Support package management, OS upgrades, kernel updates, and repository administration, Manage services through systemd and troubleshoot failed daemons/services, Perform storage administration including filesystems, mounts, LVM, swap, and disk utilization cleanup, Develop and maintain basic automation using Bash.
• Network and Security: Includes but not limited to Validating network connectivity, firewall rules, ports, routing, and name resolution, Support troubleshooting related to SMTP, DNS, proxy, certificates, and secure remote access, Apply Linux security best practices, hardening standards, and vulnerability remediation, Review and maintain access controls, audit logs, and privileged access usage, Configure and validate network settings required for new asset deployments, server onboarding, and migration activities.
• Perform routine health checks, updates and upgrades, system validations on Linux environments
• Monitor Linux server/endpoint performance, capacity, uptime, and service availability
• Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments.
• Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
• Participate in on-call rotations, including weekends and after-hours support.
• Document configurations, procedures, and best practices; maintain accurate technical documentation.
• Participate in client onboarding, delivery, and internal continuous improvement initiatives.
• Follow documented Change and Problem Management processes for Netrix and its customers.
• Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.

What You Will Bring to The Table

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent experience.
• 5-7 years of hands-on experience in Linux infrastructure support of on-prem/cloud infra, both physical and virtual

Required Skills and Experience Essential / Core Skills

• Knowledge of Linux workloads in cloud environments and virtualized environments on-premises (VMware)
• Strong administration skills in Ubuntu

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