Service Operations Administrator
Nova Biomedical is a global leader in biotechnology and in vitro diagnostic instrumentation. The Service Operations Administrator supports the Service organization by providing administrative and operational support, coordinating service scheduling, and maintaining data accuracy to enhance customer experiences.
Responsibilities
- Coordinate and schedule service events, ensuring optimal utilization of field service resources and timely customer support
- Generate and manage service quotes in alignment with established pricing and service offerings
- Perform data entry, maintenance, and cleanup activities within the CRM system to ensure data accuracy and integrity
- Provide administrative and operational support to Field Service Engineers and Technical Support teams
- Manage and track credentialing requirements for field personnel to ensure compliance with customer site access policies
- Monitor customer feedback surveys and escalate trends, issues, or opportunities for improvement
- Triage incoming leads, ensuring proper routing, tracking, and follow-up within the sales and service organization
- Support contract administration activities, including documentation, tracking, and coordination of service agreements
- Assist in maintaining service-related documentation, processes, and system records
- Collaborate cross-functionally with Sales, Service, and Operations teams to ensure seamless execution of service activities
Skills
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- High attention to detail with a focus on data accuracy and process adherence
- Excellent communication and interpersonal skills with the ability to work cross-functionally
- Customer-focused mindset with a commitment to delivering high-quality service support
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office tools (Excel, Outlook, Teams)
- Ability to analyze information, identify trends (e.g., survey feedback or data issues), and escalate when needed
- Strong problem-solving skills with the ability to work independently and proactively
- Physical Requirements for this role include: Primarily office-based position requiring extended periods of sitting and working on a computer
- Frequent use of standard office equipment, including computer, phone, and keyboard
- Ability to communicate effectively via phone, video conferencing, and in-person interactions
- Occasional standing, walking, and movement within an office environment
- Ability to manage frequent interruptions and work in a fast-paced, multitasking environment
- May require minimal lifting (e.g., up to 10–15 lbs) for handling office materials or equipment
- Visual ability to review and analyze data on computer screens for extended periods
- Experience supporting field service, technical support, or operational teams
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
Company Overview
Company H1B Sponsorship