[Remote] Vehicle Processing Clerk (Remote - Michigan)

Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences, and they are seeking a Vehicle Processing Clerk to assist customers in returning vehicles to the auto manufacturer. This remote role involves managing documentation, communicating with various stakeholders, and ensuring a smooth vehicle repurchase process.

Responsibilities

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills
• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!), Primary shift: 8 a.m. - 5 p.m. Eastern time, Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported

Benefits

• Health coverage
• Wellness resources
• Financial benefits
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Company Overview