Customer Experience Specialist
Converge is a company focused on transforming the construction industry through digital innovation and sustainability. They are seeking a Customer Experience Specialist to support customers, improve processes, and scale US operations while working closely with the US Customer Experience team and Fulfilment Operations.
Responsibilities
- Act as a primary point of contact for customers
- Manage customer issues through to resolution
- Lead customer onboarding activities and user adoption
- Deliver customer training sessions remotely and on-site
- Support customer deployments and field activities
- Track customer issues and identify improvement opportunities
- Maintain accurate records within HubSpot and internal systems
- Act as the voice of the customer internally
Skills
- 1–3 years of experience in Customer Support, Customer Success, Operations, Technical Support, Account Coordination, or similar
- Experience using CRM systems such as HubSpot, Salesforce, or Zendesk
- Excellent communication and organisational skills
- Comfortable troubleshooting issues independently
- Willingness to travel to customer sites across the United States
- Able to work independently in a remote environment
- Strong sense of ownership and accountability
- Proactive in identifying priorities and driving work forward without detailed supervision
Benefits
- 15 days holiday + Public Holidays. We also close over the end of year holiday so you can spend more time with your loved ones.
- Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses.
- Health and dental Insurance
- A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully.
Company Overview