Customer Service Administrator - Part time
AJ Bell is a fast-growing investment platform business in the financial services industry. They are seeking part-time Customer Service Administrators to provide excellent service to customers, handling requests, financial transactions, and maintaining accurate records.
Responsibilities
- Processing customer requests
- Handling financial transactions
- Producing letters and emails
- Working efficiently with our internal systems
- Maintaining accurate records on our databases
- Resolving customer queries via phone and email
Skills
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English
- Excellent numerical ability
- Strong communication skills, both written and verbal
- Competent IT skills, including experience working with Excel
- Ability to work to deadlines and under pressure, at times unsupervised
- A willingness to learn and develop within a fast-paced financial services environment
- An interest in delivering excellent customer service
Benefits
- 25 days holiday (pro rata), increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
- Hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office
Company Overview