[Remote] Customer Care Specialist

Note: The job is a remote job and is open to candidates in USA. MassMutual is a leading insurance company focused on providing excellent customer service. As a Customer Care Specialist in their Disability Income Call Center, you will create personalized experiences for customers, educate them about their insurance policies, and resolve requests effectively.

Responsibilities

• Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
• Educate customers about their insurance policies with MassMutual
• Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
• Balance time effectively to ensure the department meets expected service levels
• Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

Skills

• 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
• High School Diploma (or GED)
• Must be willing to work ANY 8-hour shift within our hours of operation, 7am–7pm Central Time, Monday–Friday, based on business need (NO WEEKENDS)
• Must be able to start July 6th, 2026
• 2+ years of Customer Service Experience
• Proficiency with Microsoft Office Suite
• Experience with Insurance financial products, hospitality, or retail sales with a high degree of direct consumer contact and problem solving/critical thinking
• Bilingual a plus (Spanish)
• Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

Benefits

• Ability to earn 5% annual bonus
• 4-6 Weeks Paid Virtual Training
• Regular meetings with the team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other educational/informational platforms
• Industry leading pay and benefits
• Incentive and bonus opportunities for all employees
• Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component

Company Overview

Company H1B Sponsorship