Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373

Wolters Kluwer is a global leader in professional information and software solutions. The Content Management Associate is responsible for solving internal queries related to knowledgebase issues and licensing nuances, as well as maintaining and updating the BL Brain knowledgebase to ensure accurate information is available for client orders and project completion.

Responsibilities

• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain knowledgebase
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct audits of knowledgebase to identify and remedy outdated or missing data
• Assist with Missing Fields Report creation
• Contribute to quarterly industry-specific research (Regulatory Tracker: Pharma)
• Collaborate with Marketing on public facing web material as needed
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain knowledgebase
• Assist with internal cross-team training efforts as needed
• Provide overflow assistance to adjacent teams as needed

Skills

• Minimum 1 year experience in an Administrative Role
• At least 1 year working in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies
• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
• Bonus

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