Facility Collector - Ancillary & Primary Care Services

HealthDrive Corporation is seeking a full-time Facility Collector to join their team. The role involves the timely collection and resolution of outstanding facility balances related to ancillary and primary care services, requiring strong organizational skills and attention to detail.

Responsibilities

• Generate and distribute facility invoices using internal billing and accounting systems
• Learn and navigate new software platforms and billing tools efficiently
• Conduct high-volume outbound collection calls to facilities regarding outstanding balances
• Follow up consistently on unpaid invoices and aging accounts receivable balances
• Communicate professionally with facility staff regarding billing discrepancies, payment status, and account resolution
• Document all collection activity, account updates, and communication notes accurately within company systems
• Research and resolve billing issues, payment delays, and account discrepancies
• Maintain organized tracking of assigned accounts and follow-up schedules
• Collaborate with internal departments including billing, operations, and clinical teams to support account resolution
• Meet productivity expectations for call volume, documentation, and collection follow-up timelines
• Maintain confidentiality and compliance with HIPAA and company policies

Skills

• High school diploma or equivalent required
• Strong organizational skills
• Attention to detail
• Ability to manage high-volume account follow-up activities
• Comfortable learning new billing and invoicing systems
• Communicating professionally with facility representatives
• Documenting collection activities accurately and efficiently
• Strong computer skills with the ability to quickly learn new systems and software
• Excellent verbal and written communication skills
• Ability to work independently in a fast-paced, high-volume environment
• Proficient in Microsoft Office, particularly Outlook and Excel
• Associate degree preferred
• Previous collections, medical billing, accounts receivable, or healthcare administrative experience preferred
• Experience working with ancillary healthcare services, primary care, or skilled nursing facility billing is a plus

Benefits

• PPO Medical, Dental, and Vision Insurance
• 401(k) + Company match
• Paid Time Off
• Hybrid schedule opportunity
• Monthly meal program
• Verizon Wireless, Dell, and other employee discounts
• Profit sharing
• Employee referral bonuses
• Workout center available right in the building

Company Overview