Part-Time Care Agent - IA

Do you love helping others? At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world-class, awesome support for all Ibotta users. The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built. Position Details: Type: Part-time, remote Compensation: $13.50/hour (may be eligible for increases based on performance and tenure) Location: Must be based in Iowa Hours: Up to 25 hours/week, Monday–Saturday, 7:00am–5:00pm MST (8:00am-6:00pm CST) Saturday availability required Training: Monday–Thursday, 8:00am–2:00pm MST (remote, for the duration of training) Equipment: Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone Applicants must be 18 or older to be eligible for this position ​ What you will be doing: Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere Provide excellent customer service to Ibotta Savers via email tickets Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app Problem solve by reviewing Ibotta systems and customer accounts Work on special projects for leadership teams as needed Be an advocate for our savers ​ What we are looking for: Previous experience providing world-class customer service Ability to work remotely, previous remote work experience a plus Fast, organized, and detail-oriented “Can do” attitude with a drive to thrive in a fast-paced environment Technologically savvy, with a knowledge of Android and Apple Good interpersonal skills and effective verbal and written communication skills Ability to think on your feet with strong problem-solving skills PLEASE NOTE: Applications from out of state cannot be considered at this time. About Us: Built in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation. About Ibotta ("I bought a...") Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $2.6 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine. Additional Details: Compensation: $13.50/hour (eligible for increases in pay based on performance and tenure). Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States. For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. #LI-Remote #BI-Remote #BI-Hybrid Apply To This Job