Scaled Customer Success Manager, EMEA (£100k–£115k OTE + Equity) at Airtable
This a Full Remote job, the offer is available from: EMEA
- This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
- She will pick the best candidates from Jack's network
The next step is to speak to Jack. Job Title: Scaled Customer Success Manager, EMEA Salary: £100k–£115k OTE + Equity Company Description: Airtable - Leading no-code enterprise app platform
- Job Description:
- Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Location: London, UK
- Why this role is remarkable:
- Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
- Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
- Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
- What you will do:
- Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
- Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
- Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
- The ideal candidate:
- Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
- Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients.
- Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
- Who are Jack & Jill?
- Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
- And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
- Next steps
- Step 1. Visit our website.
- Step 2. Click 'Talk to Jack'.
- Step 3. Talk to Jack so he can understand your experience and ambitions.
- Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
- Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
- Step 6. If not, Jack will find you excellent alternatives. All for free.
- We never post fake jobs
- This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
- Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
- We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
- Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
- This offer from "Jack & Jill" has been enriched by Jobgether.com and got a 77% flex score.
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