Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Digital Records Specialist for arenaflex – Community Impact & Data Management Role

About arenaflex – Making a Difference in Human Services

arenaflex is a dedicated non‑profit organization focused on delivering essential human services that empower individuals and families across the Fitchburg, MA region. Our mission is to create lasting, positive change by providing comprehensive support, fostering community growth, and promoting holistic well‑being. As a forward‑thinking agency, arenaflex embraces innovative technology, flexible work arrangements, and a culture of collaboration to ensure that every team member can contribute meaningfully to our shared goals.

Why This Role Matters

The Energy Services Data Entry Clerk is a cornerstone of arenaflex’s Energy Services Programs. Accurate, timely, and confidential data management enables our program staff to deliver critical services—such as energy assistance, conservation education, and financial relief—to low‑income households. By maintaining pristine digital records, you help ensure compliance with funder requirements, streamline service delivery, and ultimately improve the quality of life for the communities we serve.

Key Responsibilities

• Client Record Management: Input, update, and verify client status records in the Statewide Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Digital Communication Tracking: Monitor incoming emails, log documents, and capture communications within the arenaflex platform (formerly Monday.com) as soon as they are received.
• Database Compliance: Follow program guidelines for the use of all required database systems, including arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex, maintaining strict data integrity.
• File Organization: Keep both digital and paper participant files meticulously organized, adhering to program standards and funder regulations.
• Collaboration & Support: Work closely with program staff to enhance communication flow, promote consistency in service delivery, and troubleshoot any data‑related issues.
• Clerical Assistance: Perform routine administrative tasks such as filing, preparing mailings, providing phone coverage, and supporting office operations as needed.
• Remote Availability: Remain accessible for virtual meetings, conference calls, email correspondence, and regular duties throughout the workday.
• Professional Development: Attend all mandatory staff meetings, supervision sessions, training workshops, and contractual briefings to stay aligned with organizational objectives.
• Confidentiality Assurance: Uphold the highest standards of confidentiality in handling client information, program data, and internal communications.
• Ad‑hoc Projects: Undertake related tasks and special projects that support the broader mission of arenaflex.

Essential Qualifications

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, community outreach, or a comparable environment serving diverse, low‑income populations.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity and accuracy.
• Strong organizational skills with a keen eye for detail and a commitment to data quality.
• Excellent written and verbal communication abilities.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Ability to handle sensitive information with discretion and professionalism.

Preferred Qualifications & Additional Skills

• Bilingual proficiency in Spanish, enhancing communication with a broader client base.
• Experience with remote collaboration tools and project management software (e.g., arenaflex).
• Familiarity with energy assistance programs, conservation initiatives, or related public‑policy frameworks.
• Knowledge of data‑privacy regulations such as HIPAA or state‑specific confidentiality statutes.
• Demonstrated commitment to continuous learning and professional growth.

Core Competencies for Success

• Accuracy & Attention to Detail: Ability to enter and verify data without errors, ensuring reliable reporting.
• Time Management: Skillful prioritization of tasks to meet deadlines in a fast‑paced environment.
• Problem‑Solving: Proactive identification of data inconsistencies and swift resolution.
• Team Collaboration: Strong interpersonal skills to work effectively with program staff, supervisors, and external partners.
• Adaptability: Comfort with evolving technologies and shifting program requirements.
• Ethical Judgment: Commitment to maintaining confidentiality and upholding the organization’s values.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its staff. As a Data Entry Clerk, you will have access to:

• Regular training sessions on data management best practices, compliance standards, and emerging technologies.
• Mentorship programs pairing you with senior program managers to deepen your understanding of human services operations.
• Opportunities to cross‑train in related areas such as client outreach, program evaluation, and grant reporting.
• Pathways to advance into supervisory or specialist roles within the Energy Services division or broader organizational units.

Work Environment & Culture

arenaflex fosters a supportive, inclusive, and mission‑driven workplace. Our remote‑first policy empowers employees to work from anywhere while staying connected through virtual collaboration tools. We celebrate diversity, encourage open communication, and recognize the unique contributions each team member brings to our collective impact.

Compensation, Benefits & Perks

While specific salary details are tailored to experience, arenaflex offers a competitive compensation package that includes:

• Comprehensive health, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) to support work‑life balance.
• Hybrid work flexibility—choose the blend of remote and on‑site work that best fits your lifestyle.
• Student loan forgiveness programs to alleviate financial burdens.
• Tuition remission for continued education and skill development.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Employee discount programs offering savings on a variety of products and services.

How to Apply

If you are passionate about data integrity, eager to support vital energy assistance programs, and thrive in a remote, mission‑focused environment, we invite you to join arenaflex. Bring your expertise, dedication, and collaborative spirit to a team that truly makes a difference in the lives of individuals and families.

Submit your application today and become a valued member of arenaflex’s dynamic workforce. Together, we’ll continue to count on opportunity and create lasting change.

Apply Job!