Remote Order Management Specialist & Administrative Assistant – Data Entry, Invoicing, Customer Console Support, and Multi‑Tenant Account Coordination

About arenaflex

arenaflex is a global leader in security awareness training and simulated phishing solutions, empowering tens of thousands of organizations to defend against social engineering attacks. Our platform combines cutting‑edge technology with engaging, bite‑sized learning experiences that help employees make smarter security decisions every day. Recognized repeatedly as a top workplace for women, millennials, and technology professionals, arenaflex has earned “Great Place To Work” certifications in eight countries and numerous awards from industry analysts and employee review sites.

At arenaflex, we champion radical transparency, extreme ownership, and continuous professional development. Whether you thrive in a fully remote setting or enjoy occasional in‑person collaboration, you’ll find a welcoming environment that encourages authenticity, celebrates diversity, and makes work feel like a community. From virtual trivia nights and team‑wide lunch‑breaks to local outings and wellness challenges, there’s always something exciting happening at arenaflex.

Why This Role Matters

The Order Management Specialist is the backbone of our revenue‑cycle operations. You will ensure that every invoice, purchase order, and subscription request is accurate, compliant, and delivered on time. By acting as a trusted liaison between internal teams, external customers, and managed service providers (MSPs), you help maintain the financial health of arenaflex while delivering a seamless experience for our clients.

Key Responsibilities

• Invoice Accuracy & Validation: Review and validate all order paperwork, ensuring completeness, correctness, and adherence to contractual terms.
• Contract Review: Examine contracts for invoicing nuances, special subscription terms, payment schedules, and acceptance criteria.
• Console Access Management: Provide customers with secure access to the arenaflex console, including single‑course uploads and multi‑tenant console creation.
• Quality Assurance: Perform quality checks on invoices prepared by fellow Order Management team members before they are sent to customers.
• Tax Documentation: Upload and maintain tax certificates to ensure compliance with regional tax regulations.
• Customer Communication: Respond promptly to email inquiries related to console access, billing, or route them to the appropriate internal team.
• Order Entry & Processing: Accurately enter and process incoming orders, applying presale payments to invoices as needed.
• Multi‑Tenant Management: Create and configure multi‑tenant consoles for customers with child accounts, and move clients under their MSPs in bulk.
• Collaboration & Escalation: Work closely with sales, finance, and technical support teams to resolve complex order issues and improve process efficiency.

Essential Qualifications

• High School diploma or GED (or equivalent).
• Proficiency with Gmail, Google Docs, and the Google Workspace suite.
• Solid experience using Microsoft Office, especially Word and Excel.
• Comfortable navigating web browsers such as Chrome, Edge, or Internet Explorer.
• Strong verbal and written communication skills, with an emphasis on clarity and professionalism.
• Excellent time‑management and organizational abilities, capable of handling multiple priorities in a fast‑paced environment.

Preferred Qualifications & Additional Skills

• Fluency in multiple languages to support arenaflex’s diverse, global customer base.
• Prior experience in order processing, invoicing, or data entry within a SaaS or technology‑focused organization.
• Familiarity with CRM or ERP systems (e.g., Salesforce, NetSuite, or similar platforms).
• Understanding of basic accounting principles and subscription‑based billing models.
• Demonstrated ability to work independently while maintaining strong collaboration with remote teams.
• Experience supporting Managed Service Providers (MSPs) and handling multi‑tenant account structures.

Core Competencies for Success

• Attention to Detail: Meticulous verification of data to prevent billing errors and ensure compliance.
• Customer‑Centric Mindset: Proactive problem‑solving and empathy when addressing client inquiries.
• Analytical Thinking: Ability to interpret contract language and translate it into accurate invoicing actions.
• Adaptability: Thrive in a dynamic, remote‑first environment where priorities can shift quickly.
• Technology Savvy: Quick learner of new software tools, platforms, and internal processes.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Remote Order Management Specialist, you will have access to:

• Mentorship programs pairing you with senior finance and operations leaders.
• Paid tuition reimbursement for relevant courses, certifications, or degree programs.
• Certification completion bonuses for industry‑recognized credentials (e.g., Certified Billing Specialist, PMP).
• Internal training libraries covering topics such as advanced Excel, data analytics, and SaaS financial operations.
• Opportunities to transition into related roles such as Revenue Operations Analyst, Customer Success Manager, or Finance Business Partner.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from anywhere in the United States while staying connected through daily stand‑ups, virtual coffee chats, and collaborative tools like Slack, Teams, and Zoom. arenaflex fosters a culture where:

• Radical transparency is the norm—leadership shares company metrics, goals, and challenges openly.
• Extreme ownership is encouraged—team members are empowered to make decisions and drive outcomes.
• Continuous learning is celebrated—regular “Lunch & Learn” sessions, webinars, and knowledge‑sharing circles keep skills sharp.
• Diversity, equity, and inclusion are core values—arenaflex is committed to building a workforce that reflects the global communities we serve.
• Work‑life balance is respected—flexible schedules, generous paid time off, and a relaxed dress code support personal well‑being.

Compensation, Perks, & Benefits

arenaflex offers a competitive hourly rate of $17.50 per hour, complemented by a comprehensive benefits package that includes:

• Monthly company‑wide bonuses tied to performance and team achievements.
• Employee referral bonuses for successful hires.
• 401(k) matching for U.S. employees.
• Fully paid medical, dental, and vision insurance for eligible employees.
• Generous paid time off that scales with tenure and varies by country.
• Parental leave, adoption assistance, and flexible family‑care policies.
• Gym membership subsidies and wellness programs.
• Certification reimbursement and completion bonuses.
• Opportunities to earn additional bonuses for completing industry certifications.
• Access to a modern, high‑tech workspace (virtual or physical) equipped with the latest collaboration tools.

For a full breakdown of benefits, please visit arenaflex Benefits Page.

Application Process & Important Notices

We will accept applications until May 29, 2024. All candidates will undergo an applicant assessment and background check as part of the hiring process. arenaflex is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. If you require a reasonable accommodation during any stage of the hiring process, please visit our accommodation request page.

We do not work with recruitment agencies for this position.

Ready to Join arenaflex?

If you are detail‑oriented, love working in a collaborative remote environment, and are eager to contribute to a company that is shaping the future of cybersecurity awareness, we want to hear from you. Apply today and become part of a vibrant team that values your growth, celebrates your successes, and empowers you to make a real impact.

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